D’Amico Thompson
Washington,DC
Summary
Dynamic Parts Manager with a proven track record at Johnson Automotive, enhancing inventory management and customer service. Expert in vendor relations and warranty claims, achieving significant cost reductions. Skilled in improving processes and delivering insightful reports, fostering strong supplier partnerships while ensuring customer satisfaction through effective communication and support.
Overview
2
2
years of professional experience
Work History
Parts Manager
Johnson Automotive
05.2016 - 06.2018
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
Education
Certificate Automotive - Automotive
Lincoln College of Technology
Columbia, MDSkills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Returns processing
- Vendor relations
- Purchasing strategies
- Customer relations
- Coordinating paperwork
- Performance improvement
- Stock control
- Parts documentation
Timeline
Parts Manager
Johnson Automotive
05.2016 - 06.2018
Certificate Automotive - Automotive
Lincoln College of Technology
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