Summary
Overview
Work History
Education
Skills
Timeline
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Damie Adeiye

Baltimore,MD

Summary

Technologically savvy and goal-oriented Administrative Assistant. Skilled in prioritizing and completing tasks with proven track record of providing exceptional customer service in fast-paced environments. Keen attention to detail, confidentiality, and strong decision-making skills. Provides high level administrative support, including general office duties, invoicing, expenses, high calender and data management. Excellent verbal, written communication and interpersonal skills with a proven ability to support senior executives and meet tight deadlines.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Trowe Price
12.2023 - Current
  • Supporting 10 Investment professionals in the North Central division.
  • Optimize calendar management by scheduling appointments strategically while considering priorities to avoid time conflicts.
  • Streamline invoice and processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Manage expense reports for executive staff members, to ensure accurate processing of expenses and avoid late fees.
  • Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensure accurate record-keeping with diligent data entry and database management.
  • Support recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.

Relationship Banker II

Truist Bank
12.2020 - 11.2023
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Streamlined account opening processes, reducing wait times and improving overall client experience using sales force.
  • Strengthened bank-client relationships, proactively addressing inquiries and resolving any issues promptly.

Relationship Banker

M&T Bank
04.2020 - 12.2020
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities using salesforce.

Universal Banker

BB&T (now Truist)
06.2019 - 04.2020
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Administrative Office Assistant

CDC
12.2016 - 04.2019
  • Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
  • Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
  • Supported upper management with scheduling, travel arrangements, and expense reporting, increasing efficiency in daily operations.
  • Planned, coordinated and managed successful executive meetings and office events.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders while strictly adhering to a $5000 annual budget.
  • Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

Bachelor of Arts - Management Information Systems

University of Maryland Global Campus
Adelphi, MD

Associate of Arts - Cyber Security

Howard Community College
Columbia, MD
12.2022

Skills

Customer Service & Client Relations

Project & Event Management

Planning

Administrative Support

Computer Proficiency

Database Management

Time Management

Critical Thinking

Meticulous attention to detail

Data Entry

Timeline

Administrative Assistant

Trowe Price
12.2023 - Current

Relationship Banker II

Truist Bank
12.2020 - 11.2023

Relationship Banker

M&T Bank
04.2020 - 12.2020

Universal Banker

BB&T (now Truist)
06.2019 - 04.2020

Administrative Office Assistant

CDC
12.2016 - 04.2019

Bachelor of Arts - Management Information Systems

University of Maryland Global Campus

Associate of Arts - Cyber Security

Howard Community College

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Damie Adeiye