Damielle Fleming
PLANO
Summary
Detail-oriented Compliance and Administration Professional with one year of experience enhancing productivity and service quality. Combines strong organizational and technical skills to support cross-functional teams in achieving operational goals.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Operations Processor
Wells Fargo Cash Vault
Dallas
09.2024 - Current
- ● Resolved transaction discrepancies promptly to uphold service quality and trust.
- ● Ensured compliance with company procedures and banking standards, safeguarding customer information and trust.
- ● Consistently maintain high accuracy while meeting productivity goals.
- Processed customer transactions with accuracy and efficiency, contributing to overall customer satisfaction.
- ● Maintain strict confidentiality of customer information.
Account Manager
Quench
Irving
12.2023 - 01.2024
- Managed customer accounts, leading to improved satisfaction and retention rates.
- Managed customer accounts to improve satisfaction and retention.
- ● Resolved escalated customer concerns professionally.
- ● Collaborated with multiple departments to enhance the customer experience.
- ● Collaborated with multiple departments to streamline processes and enhance overall customer experience.
Administrative Assistant
Chargeback Analyst • DOT Compliance
Irving
09.2020 - 01.2023
- Investigated and analyzed customer chargebacks and deductions to identify trends and recommend solutions.
- ● Collaborated with Accounts Receivable to resolve account discrepancies.
- ● Maintained detailed Excel reports for leadership to ensure accurate tracking of financial data.
- ● Collaborated with Accounts Receivable to resolve account discrepancies, enhancing overall account accuracy.
- Investigated and analyzed customer chargebacks and deductions.
Special Education Teacher Assistant
Dallas Independent School District
10.2015 - 09.2020
- Provided specialized support to students with unique learning needs in a classroom setting. with special educational needs through individualized instruction.
- ● Assisted teachers in maintaining classroom order and executing daily instructional activities.
- ● Facilitated one-on-one and group learning sessions to promote student engagement and understanding.
- ● Communicated with parents regarding student progress and educational goals.
- ● Assisted teachers with classroom management and daily operations.
Education
113 College Credits - Criminal Justice with a focus in Legal Assistant, Hospitality Administration
Stephen F. Austin State University
Nacogdoches, TX 08.2009 - 05.2015
Skills
- Process Management
- Data entry accuracy
- Customer orientation
- Problem Solving
- Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook
- Adaptable to change
- Team player
Timeline
Operations Processor
Wells Fargo Cash Vault
09.2024 - Current
Account Manager
Quench
12.2023 - 01.2024
Administrative Assistant
Chargeback Analyst • DOT Compliance
09.2020 - 01.2023
Special Education Teacher Assistant
Dallas Independent School District
10.2015 - 09.2020
113 College Credits - Criminal Justice with a focus in Legal Assistant, Hospitality Administration
Stephen F. Austin State University
08.2009 - 05.2015