Summary
Overview
Work History
Education
Skills
Timeline
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Damiely Bisbal-Liciaga

Palm Bay,FL

Summary

Business Intelligence Analyst successful at responding to shifting business needs and priorities in a systematic and effective way. Well-versed in implementation of operational assessments and conducting functional requirements analysis for businesses of all sizes. Quantitative expert with exceptional speed in analysis of reports and providing comprehensive syntheses. Implemented the training guide in which all new hires used for the past 3 years with 95% success and retention rate.

Overview

7
7
years of professional experience

Work History

Business Intelligence Analyst

Oscar Health
06.2022 - Current
  • Create dashboards to provide leadership with visual representations of % of Goals accomplished, process improvement projects, and top negative grievances with recommendations on how to improve.
  • Create complex queries within SQL, Excel and Athena in order to complete data analysis for team members and different departments
  • Identifying data driven areas of growth using complex queries and insights and collaboration with team members
  • Analyzed and determined client technology needs through close collaboration and working assessments of related business models and challenges
  • Advanced experience manipulating and collecting data in a production-driven environment.

Business Operations Analyst

Health First Medical Group
Melbourne, FL
05.2021 - 06.2022
  • Assist in implementing measurable, repeatable, scalable and predictable processes and drive continuous improvement to allow the organization to grow
  • Work closely with project managers to support any projects, implementation and coordination of work between multiple departments
  • Create dashboards to provide leadership with visual representations of the work and success the company is having based on the company’s goals
  • Assisted in financial planning and provided data-driven recommendations to promote business profitability
  • Create complex queries within SQL, Excel and Athena in order to complete data analysis for team members and different departments
  • Analyzed and determined client technology needs through close collaboration and working assessments of related business models and challenges
  • Advanced experience manipulating and collecting data in a production-driven environment.

Associate Business Operations Analyst

Health First Health Plans
Rockledge, FL
01.2020 - 05.2021
  • Using SQL knowledge prepared reports detailing membership and premium trends
  • Facilitated the onboarding and training of new hires and development of existing team members to succeed in their roles and responsibilities
  • Successfully completed User Acceptance Testing with BSR project which was successful upon go-live
  • Created Business requirements, test scenarios and end to end testing of major projects
  • Assisted in customer relations issues regarding enrollment, premium billing, and overall customer satisfaction
  • Identified opportunities for strategic alliances and partnerships that furthered the business goals
  • Performed data analysis using SQL and Power BI for detecting trends and evaluated survey results into actionable plans.

Premium Billing Analyst

Health First Health Plans
Rockledge, FL
03.2018 - 12.2019
  • Experience in bank reconciliations, and automated accounting systems
  • Prepared test scenarios and testing schedules and communicates results to the appropriate team members following through with issues to resolution
  • Identified and reported any trends and issues that are or may impact the membership and/or billing
  • Coordinated all group reconciliations using SQL and Excel
  • Processed all EDI files identifying and reporting any trends and issues in the EDI reports that may impact membership and/or billing and creates ideas to ensure great customer satisfaction
  • Created, maintained, and updated all training material
  • Ability to analyze tasks, systems, and problems in a timely and efficient manner providing great results to clients
  • Suggested creative improvements and assist in implementing improvements.

Eligibility Coordinator

Health First Health Plans
Rockledge, FL
12.2015 - 03.2018
  • Responsible for the activation and termination of coverage at a group level
  • Determined eligibility for new members and processed any changes to group plan benefits
  • Configured new and renewing groups into the core system
  • Configured rates and the adding of Brokers into the core system
  • Responded to customer inquiries by researching, understanding, and documenting plan information related to: Eligibility, Enrollment and Disenrollment, Premium billing, and Plan guidelines.

Education

Bachelor’s Degree - Business Management

Eastern Gate Community College
12.2022

Agile Leader Certification -

Six Sigma Global Institute

Scrum Master Certification -

Six Sigma Global Institute

Yellow Belt Certification -

Lean Six Sigma

Skills

  • Intermediate Power BI knowledge
  • Data Analysis skills
  • Intermediate Excel Knowledge
  • Working Collaboratively
  • Business Requirements/ Training Experience
  • Financial and Economic Data Collection
  • Intermediate SQL Knowledge
  • User-Acceptance Testing
  • Intermediate JIRA Knowledge
  • Complex Problem Solving
  • Functional Requirements and Implementation
  • Project Coordination

Timeline

Business Intelligence Analyst

Oscar Health
06.2022 - Current

Business Operations Analyst

Health First Medical Group
05.2021 - 06.2022

Associate Business Operations Analyst

Health First Health Plans
01.2020 - 05.2021

Premium Billing Analyst

Health First Health Plans
03.2018 - 12.2019

Eligibility Coordinator

Health First Health Plans
12.2015 - 03.2018

Bachelor’s Degree - Business Management

Eastern Gate Community College

Agile Leader Certification -

Six Sigma Global Institute

Scrum Master Certification -

Six Sigma Global Institute

Yellow Belt Certification -

Lean Six Sigma

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Damiely Bisbal-Liciaga