Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Damien Brown

Rockford,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Site Manager

ABM Industries, Inc
04.2022 - 01.2023
  • Ensure that services are performed as contracted and at the intended profit margins
  • Troubleshoot potential problems and concerns
  • Manage the company’s quality control monitoring and safety programs at the assigned buildings
  • Ensure compliance with company policies and procedures and all federal, state, and local government regulations
  • Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner
  • Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings
  • Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies
  • Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings
  • Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building
  • Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws
  • Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.
  • Maintained records and logs of work performed and materials and equipment used.
  • Interviewed, hired and trained new workers.
  • Resolved issues between employees and customers using company policies.
  • Supervised contractor work processes and adherence to project schedule.
  • Established employee work schedules to properly staff 3 departments for each shift.
  • Attended weekly meetings with Area Mgr to discuss safety procedures, compliance issues and facility maintenance.
  • Monitored, coached and supervised team of 30 employees in 2021-2022.
  • Created weekly and monthly reports and presentations for management team.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Established employee work schedules to properly staff 3 departments for each shift.
  • Provided general office administration, correspondence, filing and spreadsheet development.
  • Assumed responsibility for personnel deployed to work site.
  • Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Oversaw all daily office operations and equipment maintenance.
  • Inspected cleanliness of common areas and offices every 12 hours.
  • Communicated daily with vendors to keep project fully operational.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Coordinated site investigations, documented issues and escalated to executive teams.
  • Read plans and blueprints and communicated to workers.
  • Trained managers of each department in safety protocols and procedures.
  • Maintained heavy equipment, tools and machinery.
  • Verified completed projects met approved time, quality and cost estimates.
  • Planned, coordinated and managed operations and field safety programs for building construction, and infrastructure and public works projects.
  • Scheduled vendor and service companies for various types of operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Supported work of superintendents and liaised with off-site designers.
  • Managed site development with assistance from civil engineers and complied with city and county ordinances.
  • Built and maintained vendor relationships, serving as main liaison for gaining building access.

Assistant Site Manager

ABM Industries, Inc
04.2021 - 03.2022
  • Lead day-to-day activities of recruiters and track activity using KPIs, Metrics, and Scorecards
  • Recruit, source, interview, and onboard high-quality candidates in a timely manner
  • Develop and manage a recruiting database of qualified candidates for future opportunities
  • Monitor the implementation of departmental policies, goals, objectives, and procedures
  • Plan and direct special events and activities
  • Operate computers programmed with accounting software to record, store, and analyze information
  • Interview candidates using the behavioral interviewing process
  • Communicate with temporary employment agencies on new candidates
  • Aviation Regulatory Security Compliance experience, specifically TSA and U.S Customs
  • Record-keeping
  • Office management
  • Assists Site Manager to measure and report key performance indicators including analysis for the root cause
  • Delivers related action items, removes barriers, and addresses issues in order to promote continuous improvement
  • Assists Site Manager in managing expenses of the site
  • Approves any overtime worked by the team
  • Manages employee performance and development
  • Works with individuals on career planning, training, skills development, and ongoing one-on-one communication
  • Develops and maintains business relationships with all ATS business units to utilize their services
  • Manage the area’s financial accountability through reviewing critical reports and evaluating the area’s combined expense plan to ensure overall operations meet SBM financial goals
  • Provide creative and practical solutions to problems.

Sales Associate

Bob's Discount Furniture
01.2020 - 08.2020
  • Responsible for retail sales
  • Successfully negotiated sales of over 7000 dollars
  • Performed onsite, in-store retail sales
  • Partnered with company managers to plan sales strategy
  • Built close relationships with customers
  • Resolved register transaction issues
  • Handled and followed up on escalations

Manager Trainee

Aaron’s
06.2018 - 12.2019
  • Account Management
  • Monitoring accounts to identify overdue payments
  • Finding and contacting debtors to arrange debt payoffs
  • Keeping accurate records and reporting on collection activity
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Primarily making outbound calls
  • Complete logs and reports
  • Follow DOT regulations and safety standards
  • Load, unload, prepare, inspect and operate a delivery vehicle
  • Assessing the situation and making negotiations for full payments and refunds
  • Developing recovery strategy coordinating with the recovery manager.

Customer Account Representative

Blue Cross Blue Shield- Health Care Service Corporation
10.2015 - 05.2018
  • Performed IT support for IT team
  • Validated requests and authorizations for release of medical information
  • Assisted customers with telephone inquiries
  • Resolved medical claim inquiries
  • Processed medical claims in timely manner
  • HIPAA certified
  • Processing claim CMS 1500 & Electronic Forms

Education

College Degree - Business Marketing

Remington College

Skills

  • Excel (9 years)
  • IT support (Less than 1 year)
  • Microsoft office (9 years)
  • Call Center (5 years)
  • Account Management (3 years)
  • Administrative Support (5 years)
  • Medical Terminology (2 years)
  • ICD-9 (3 years)
  • Internet Research (5 years)
  • Hipaa (3 years)
  • Clerical (5 years)
  • Data Entry (5 years)
  • Typing (5 years)
  • Windows (10 years)
  • Quality Assurance (5 years)
  • Trainer (Less than 1 year)
  • Quality Inspector
  • Inspection
  • Quality Control
  • Leadership Development (2 years)
  • Administrative Assistant
  • Outlook
  • Marketing
  • Sales
  • Filing
  • Scheduling
  • MS Office
  • Accounting
  • Microsoft Excel (9 years)
  • Billing (Less than 1 year)
  • Word (10 years)
  • ICD-10 (1 year)
  • Accounts Payable
  • Medical Billing
  • Medical Coding
  • CPT Coding
  • Computer Networking
  • Computer Skills (6 years)
  • Communications (6 years)
  • Medical Records
  • Experience with Children
  • Forklift (3 years)
  • Recruiting (1 year)
  • Employee Orientation
  • HR Sourcing (1 year)
  • CGMP
  • Management (3 years)
  • Microsoft Powerpoint
  • Payroll
  • Project management
  • Bookkeeping
  • Medical office experience
  • Customer service
  • Manufacturing
  • Insurance verification
  • Administrative experience (6 years)
  • Business management (4 years)
  • Customer relationship management (1 year)
  • Federal Aviation Regulations (1 year)
  • Regulatory reporting (2 years)
  • Payroll management (1 year)
  • Expense Management
  • Talent Acquisition
  • Forecasting
  • Interviewing
  • Janitorial experience
  • Pricing
  • Negotiation
  • Groundskeeping (3 years)
  • Cleaning (6 years)
  • Commercial cleaning (5 years)
  • Groundskeeping (2 years)
  • Administrative experience (8 years)
  • Leadership
  • Assessments
  • Intermediate Word Processing Proficiency with
  • Microsoft Word — Familiar
  • December 2018
  • Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of
  • Formatting, Track Changes, and Comments
  • Full results: Familiar
  • Verbal Communication — Proficient
  • Measures a candidate's ability to effectively convey information when speaking
  • Full results: Proficient
  • Written Communication — Familiar
  • Measures a candidate's ability to convey written information using proper grammar rules
  • Intermediate Spreadsheet Proficiency with Microsoft Excel — Completed
  • Measures a candidate's knowledge of intermediate Microsoft Excel techniques including effectively
  • Writing and applying conditional formulas
  • Full results: Completed
  • Basic Spreadsheet Proficiency with Microsoft Excel — Proficient
  • Measures a candidate's knowledge of basic Microsoft Excel techniques, including sorting, formatting,
  • And filtering of columns or rows
  • Email Skills — Expert
  • Measures a candidate’s ability to effectively compose and organize email messages
  • Full results: Expert
  • Electronic Medical Records Knowledge — Proficient
  • Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best
  • Practices for EMR use
  • Attention to Detail Skills — Expert
  • Measures a candidate’s ability to use diligence when drafting and editing documents
  • Data Entry Skills — Highly Proficient
  • Measures a candidate's ability to accurately input data and effectively manage databases
  • Full results: Highly Proficient
  • Work style:
  • Reliability — Familiar
  • July 2019
  • Tendency to be dependable and come to work
  • Problem solving — Familiar
  • April 2019
  • Measures a candidate's ability to analyze relevant information when solving problems
  • Work style: Conscientiousness — Proficient
  • January 2021
  • Tendency to be well-organized, rule-abiding, and hard-working
  • Security guard skills — Highly Proficient
  • November 2020
  • Assessing risks, enforcing security standards, and handling complaints
  • Front desk agent (hotel) — Proficient
  • Selecting hotel rooms based on verbal requests and identifying errors in hotel data
  • Forklift safety — Proficient
  • March 2021
  • Best practices and safety hazards in forklift operation
  • Call center customer service — Familiar
  • August 2020
  • Applying customer service skills in a call center setting
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Additional Information
  • Skill Set:
  • 10 years of experience utilizing Microsoft Office products including Word, Outlook and Excel, with
  • Most recent experience at Blue Cross Blue Shield & Aetna managing medical record information
  • Requests
  • 5 years of customer service representative experience Including Sales, Phone, In-person
  • Experienced with IT support in multiple different settings, including health insurance and government
  • Programs
  • Ability to adapt to change and respond to difficult and challenging situations in a professional
  • Manner
  • Corporate Social Responsibility
  • Set Organizational Policies
  • Train Employees
  • Order Supplies
  • First Aid
  • Health and Safety Regulations
  • Accounting Techniques
  • Customer Service
  • Manage Budgets
  • Project Management
  • Financial Management
  • Financial Forecasting
  • Loss Analysis
  • Business Administration
  • Business Development
  • Supply Chain Management
  • Coordinate Events
  • Materials Procurement
  • Manage Contracts
  • Customer Relationship Management
  • Employment Law
  • Quality Standards
  • Control of Expenses
  • Safety Monitoring
  • Waste Management
  • Coaching and Mentoring
  • Analytical Thinking
  • Business Intelligence
  • Staff Evaluations
  • Shift Scheduling
  • Negotiation and Conflict Resolution

Certification

CPR Certification First Aid Certification

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Site Manager

ABM Industries, Inc
04.2022 - 01.2023

Assistant Site Manager

ABM Industries, Inc
04.2021 - 03.2022

Sales Associate

Bob's Discount Furniture
01.2020 - 08.2020

Manager Trainee

Aaron’s
06.2018 - 12.2019

Customer Account Representative

Blue Cross Blue Shield- Health Care Service Corporation
10.2015 - 05.2018

College Degree - Business Marketing

Remington College

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Damien Brown