Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
References
Timeline
Generic

Damien Cage

Des Moines

Summary

Energetic professional with background in promotional and demonstration roles, known for high productivity and efficiency in task completion. Possess specialized skills in product demonstration, customer engagement, and persuasive communication. Excel at interpersonal relations, problem-solving, and adaptability, ensuring seamless promotion campaigns and elevated customer experiences. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking professional with reliable, safety-conscious mindset and many years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading, and unloading trucks and order picking and packing.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Brand Ambassador/Lead

Clear Choice Retail Services
Tampa
01.2022 - Current
  • Started as a Retail Merchandiser remodeling Walmarts Sam's Clubs Home Depot's & Wal Greens became the Brand Ambassador within a few months of being with the company.
  • Basically we set up new Departments Tear down old fixtures build new ones transfer products to new locations etc.

Fork lift/ general labor

Trojan Labor
Des Moines
06.2019 - Current
  • I drive forklift load/unload material.

Customer Service Representative

ResultsCx
Sebring
01.2023 - 03.2024
  • Promoted available products and services to customers during service, account management and order calls.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Developed strong customer relationships to encourage repeat business.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Oversaw warranty counseling process to manage expense controls.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Strengthened customer retention by offering discount options.

Shipping and Receiving Clerk

Tension Corporation
Des Moines
07.2019 - 10.2019
  • Loading/Unloading Product Data Entry, Bill of Ladens,Forklift, Inventory, etc.

General Labor

Peopleready
Waterloo
02.2016 - 06.2019
  • Part - Time Jobs accepted via text messages.
  • Various positions including Flagging, Warehousing, customer service, packaging material

Material Handler/Forklift Operator

Blackhawk Engineering
Cedar Falls
01.2018 - 03.2018
  • Shipping & Receiving, loading & unloading trucks.
  • Entering Data,Scheduling Orders,Line Calls,Etc.

Material Flow Coordinator

Crown Group
Waterloo
05.2011 - 12.2015
  • Leading others entering data shipping and receiving material handling customer service driving forklift
  • SAP , Sys 21, Microsoft Excel & Outlook.
  • Inventory Accuracy

Food processor

Pecos Foods
Sebastopol
02.2009 - 08.2010
  • Processed Poultry

Forklift Operator

JohnRichards
Greenwood
04.2007 - 01.2009
  • Drove forklift stocked material, shipped orders, Inventory, etc.

Education

HSD -

Belford Highschool

Skills

  • Fork lift certified
  • Cpr first aid certified
  • Sap Sys21
  • Microsoft Excel
  • Microsoft Outlook
  • Warehouse Associate
  • Reach Truck
  • Forklift
  • Forklift Driver
  • Reach
  • Shipping Receiving
  • Pallet Jack
  • Warehouse
  • Inventory Control
  • Shipping
  • Microsoft Word
  • Shipping And Receiving
  • Excel
  • Forklift Operator
  • RF scanner
  • Cherry Picker
  • Assembly Line
  • General Labor
  • Factory
  • Food Processing
  • Order Picking
  • Materials Handling
  • Logistics
  • Freight Experience
  • Warehouse Management
  • Packaging
  • Manufacturing
  • Load & Unload
  • Food Safety
  • Maintenance
  • Warehouse Experience
  • Pricing
  • Merchandising
  • Quality Assurance
  • Heavy Lifting
  • Warehouse Supervisor Experience
  • Supervising Experience
  • Retail Sales
  • Power tools
  • Computer literacy
  • Basic math
  • Computer skills
  • Customer service
  • Quality control

Certification

  • Retail Sales Diploma, 11/01/03, Graduated from Batesville JobCorps with a Retail Sales Diploma
  • Heartsaver First Aid CPR AED, 04/01/15, Recommended Renewal date was 04/2017
  • Certified Forklift Operator

Assessments

  • Critical Thinking, Familiar, 05/01/19, Measures a candidate's ability to use logical approaches when solving problems.
  • Attention to Detail, Completed, 05/01/19, Identifying differences in materials, following instructions, and detecting details among distracting information.
  • Work style: Reliability, Highly Proficient, 10/01/21, Tendency to be reliable, dependable, and act with integrity at work.

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Title: Mr.

References

References available upon request.

Timeline

Customer Service Representative

ResultsCx
01.2023 - 03.2024

Brand Ambassador/Lead

Clear Choice Retail Services
01.2022 - Current

Shipping and Receiving Clerk

Tension Corporation
07.2019 - 10.2019

Fork lift/ general labor

Trojan Labor
06.2019 - Current

Material Handler/Forklift Operator

Blackhawk Engineering
01.2018 - 03.2018

General Labor

Peopleready
02.2016 - 06.2019

Material Flow Coordinator

Crown Group
05.2011 - 12.2015

Food processor

Pecos Foods
02.2009 - 08.2010

Forklift Operator

JohnRichards
04.2007 - 01.2009

HSD -

Belford Highschool
Damien Cage