DAMIEN CAMERON

• Led compliance assessments to ensure adherence to regulatory requirements and internal policies.
• Developed and implemented risk management strategies to mitigate compliance risks effectively.
• Conducted thorough audits and evaluations to identify compliance gaps and recommend corrective actions.
• Collaborated with cross-functional teams to enhance compliance processes and drive operational excellence.
• Oversaw compliance for Medicare marketing initiatives, ensuring alignment with CMS guidelines and federal regulations.
• Conducted thorough audits of marketing materials, campaigns, and communications, identifying non-compliance issues and implementing corrective actions.
• Collaborated with marketing and legal teams to develop compliant promotional strategies that effectively engage Medicare beneficiaries.
• Designed and delivered training programs for marketing staff on Medicare compliance requirements, focusing on ethical practices and regulatory updates.
• Monitored changes in Medicare regulations and provide strategic recommendations to senior management to adapt marketing strategies accordingly.

- Assisted in the development and implementation of compliance policies related to marketing communications and promotions.

- Conducted audits and assessments to evaluate compliance risks and recommend corrective actions.

- Supported the creation of compliance manuals and training materials for staff on marketing regulations and standards.

- Collaborated with legal and marketing teams to ensure all promotional content was compliant with applicable laws. Assisted in the development and implementation of marketing compliance policies specific to Medicare products and services.

- Analyzed both internal and external marketing materials to ensure compliance with CMS regulations, resulting in a 62% reduction in compliance violations.

- Supported the creation of compliance manuals and training resources for marketing, compliance and training teams, emphasizing Medicare-specific guidelines.

- Worked closely with cross-functional teams to review promotional content and ensure adherence to regulatory standards.

Created several standard operation procedures such as Logo Requests, Marketing Materials, Sales Events and TPMO Website Monitoring.

Evaluated policies and procedures of over 115 sales agencies to ensure compliance with CMS guidelines and company standards.

• Uses quality monitoring data management systems to compile & track performance at team and individual level for 3+ contact centers.
• Participates in call calibration exercises & internal listening sessions.
• Provides regular feedback to Leadership regarding call trends or compliance issues that arise.
• Ensures internal & external customer interactions are handled in compliance with CMS guidelines.
• Contributes to establishing procedures & policies.
• Offers expertise for process improvement to foster exceptional customer experience.
• Serves as primary investigator for the agency for complaints & allegations. Ensures that reports are generated in appropriate formats.
• Participates & performs other assigned duties as designated by the Assistant Director of Compliance.

• Maintains open channels of communication with management & support personnel to insure a positive team approach. Serves as a resource in developing Plans of Corrective Action in response to internal and/or external audits.
• Conducts additional investigations at the direction of the Assistant Director of Compliance including Corporate Compliance investigations.
• Performs call monitoring & assessment of Call Center Agents for both inbound & outbound calls.
• Provides team performance feedback to Call Center Manager including call trends or compliance issues that may arise.
• Coordinates & participate in calibration sessions with Leadership to ensure consistent application of quality standards.

• Conducts a full needs analysis while actively listening to medicare consumers & educating them on plan options.
• Completes enrollment process with medicare consumers based on compliance requirements while navigating several systems simultaneously.
• Meet daily, weekly, and monthly KPIs while contributing to the team’s goals.
• Understands & adheres to all company & CMS guidelines related policies & procedures.
• Establishes, develops & maintains positive customer relationships as their AOR.
• Follows up on book of business on a consistent basis by making outbound follow up calls to prospects.

• Serves as a subject matter expert on Medicare & the products used to meet customers needs including Medicare Supplement, Medicare Advantage etc.
• Generates sales & exceeds monthly sales goals.
• Addresses medicare consumer’s questions & concerns in an easy-to-understand manner.
• Consults on coverage & price trade-offs Qualifies, educates & enrolls individuals into healthcare plans that meets their needs.
• Builds sustainable relationships & engages customers by exceeding expectations.