Skilled Motor Mechanic with hands-on experience in diagnosing, repairing and maintaining various types of vehicles. Strong knowledge in troubleshooting engine problems, performing routine maintenance tasks, and conducting vehicle inspections. Known for problem-solving skills, technical aptitude and ability to consistently deliver high-quality workmanship. Previous roles have resulted in improved vehicle performance, increased customer satisfaction and enhanced workshop efficiency.
Overview
20
20
years of professional experience
Work History
Driver
Lyft
Denver, CO
06.2017 - Current
Operates as an independent contractor for Lyft, transporting customers without a single accident or serious customer complaint - as well as maintaining an average rating of 4.95 out of 5.00
Demonstrated professional conduct with clients to deliver outstanding customer service.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Utilized GPS and maps for efficient route planning.
Documented daily mileage, gas, and other data.
Communicated effectively with dispatch and customers to provide status updates.
Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Transported clients to specified destinations safely and on-time.
Interacted with customers pleasantly to meet needs and drive satisfaction.
Managed time efficiently when making multiple stops along designated routes.
Demonstrated ability to handle emergency situations calmly and effectively.
Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Performed minor vehicle maintenance tasks to prevent disruptions.
Performed basic maintenance tasks such as checking oil levels, tire pressure.
Saved fuel by leveraging GPS to identify faster routes.
Determined most expedient trip by mapping out driving routes ahead of time.
Monitored traffic conditions and applied defensive strategies to avoid accidents.
Achieved consistently high customer scores due to exceptional service.
Enhanced customer satisfaction by providing courteous and professional service.
Inspected vehicles for mechanical items and safety issues prior to operating them.
Assisted in loading and unloading vehicles to ensure safe transport of goods.
Adhered to company policies and procedures related to safety and security standards.
Transported riders to designated stops according to pre-determined schedules.
Ensured vehicle cleanliness and performed regular maintenance checks.
Picked up clients from specific locations to transport and drop off at destinations.
Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Participated in training sessions regarding safe driving practices and defensive driving techniques.
Assisted passengers with loading and unloading their luggage.
Adhered to traffic laws and regulations to prevent accidents.
Provided excellent customer service by responding promptly to customer inquiries and complaints.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Youth Treatment Counselor
Tennyson Center for Children
Denver, CO
11.2022 - 11.2024
Assist teachers with instructing clients who have behavioral issues or autism
Use T.C.I ( Therapeutic Crisis Intervention) to regulate deregulated clients, prevent damage to school property, injury to staff and other clients
Attend weekly meetings for clients to come up with ways of helping clients attain a positive discharge from program
Implement treatment plans and IEP's in an appropriate manner as directed by the clinician and teacher
Provide clean, safe and therapeutic learning environments by providing one on one tutoring, small group instruction, and maintenance of student engagement in academic and social emotional learning
Provide a therapeutic balance of hierarchy and affiliation, demonstrating an understanding of the emotional needs of the children at all times
Implement TCC procedures for behavior management (both verbal and non-verbal) and physical management, balancing client's needs for structure, nurturing, learning and recreation
Assist with classroom management strategies implemented with the collaboration of the educational, clinical, and student engagement specialists
Ensure positive behavior supports are being implemented on a milieu and individual level of all students
Utilized various software and tools to streamline processes and optimize performance.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Assisted with customer requests and answered questions to improve satisfaction.
Managed household errands and other essential duties.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Worked effectively in team environments to make the workplace more productive.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Updated and maintained databases with current information.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Collaborated to set goals and outline steps to achieve objectives.
Assessed risk factors associated with suicidal ideation or self-harm behaviors among clients.
Provided education about addiction prevention topics such as substance abuse awareness or relapse prevention methods.
Developed strong rapport with clients by being empathetic yet firm when needed.
Coordinated resources to support clients and help each achieve targets.
Completed detailed documentation of sessions, patient notes and recommendations.
Met with clients to understand individual needs and develop personalized counseling plans.
Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
Developed and implemented treatment plans for each client based on assessment results.
Supported families during court hearings or other legal proceedings related to child custody cases or criminal charges.
Counseled clients physical, mental factors impacting personal success.
Collaborated with other professionals such as psychiatrists, teachers, social workers, probation officers. to ensure continuity of care.
Assisted in crisis intervention when necessary, including de-escalation techniques and referrals to appropriate resources.
Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
Followed appropriate methodology to deliver optimum counseling meeting individual needs.
Encouraged development of relevant skills to help overcome specific concerns.
Maintained accurate documentation of progress notes, case management activities, clinical assessments.
Helped coordinate aftercare services for transitioning youth from residential programs back into the community.
Consulted on outside cases using personal expertise in diagnoses.
Created a safe and therapeutic environment by monitoring behavior, setting boundaries, and providing emotional support.
Responded to crisis situations when severe mental health and behavioral issues arose.
Maintained confidentiality in accordance with HIPAA regulations while also protecting the welfare of vulnerable individuals.
Participated in regular staff meetings and trainings to stay current on best practices in the field of youth treatment counseling.
Provided individual and group counseling to youth with mental health issues.
Organized recreational activities for clients to practice self-care strategies and build relationships with peers.
Encouraged positive behaviors through rewards systems and positive reinforcement strategies.
Educated parents and guardians on effective parenting strategies that promote successful outcomes for youth clients.
Monitored medication dosages prescribed by psychiatrists for accuracy and efficacy.
Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
Facilitated psychoeducational groups focused on developing life skills such as problem solving or anger management techniques.
Delivered treatments to improve client functionality and environmental adjustment.
Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
Demonstrated an understanding of cultural diversity when working with diverse populations.
Completed day-to-day duties accurately and efficiently.
Managed inventory and supplies to ensure materials were available when needed.
Worked with cross-functional teams to achieve goals.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Overnight Shelter Associate
The Gathering Place
Denver, CO
05.2022 - 10.2022
Engage with shelter guests daily in order to build positive relationships and enrich our community
Provide shelter guests with access to services such as meals, laundry, and basic needs following established shelter protocols
Engage directly with shelter guests to triage questions, provide general information and service referrals, and meet basic needs on a daily basis
Milieu management in order to maintain a safe environment for the community at all times
Assist with conflict resolution and crisis management and intervention, including verbally de-escalating to reduce violent and aggressive behaviors, addressing inappropriate drug and alcohol related behaviors, and providing intervention for people experiencing mental health crisis
Conduct daily room checks, guest counts, meal distribution, and other operational tasks to meet guest and shelter needs
Conduct guest intakes and discharges
Interact with volunteers and collaborative agencies across shifts to ensure that daily services are delivered seamlessly
Work collaboratively as a member of the emergency shelter team which consists of case managers, wellness navigators and shelter associates to support shelter guests in working towards wellness, stability and housing
Ensure completion of all program documentation and data entry as required, in a timely manner
Attends staff meetings and training
Regularly participates in supervision
Maintains confidentiality of all guests
Timely review and response to e-mail
Conduct oneself in a professional manner
Demonstrate respect, cultural competence and knowledge of trauma informed care in interactions with shelter guests, staff and collaborative partners
Other duties as assigned by Management
Digital Press Operator
ePac Flexible Packaging
Boulder, CO
08.2020 - 05.2022
I operated and installed parts on a HP Indigo 20000 digital press
Perform Preventative Maintenance
Visually inspect files before printing
Install parts on press when needed
Inspected final products for accuracy before releasing them from the press room.
Operated digital presses at maximum speed for large volume runs without compromising quality standards.
Used hand tools to make small repairs and regularly clean printing presses.
Reviewed job orders to determine amount of paper needed, ink color and potential special instructions.
Set up jobs according to specifications by loading paper into feeder trays and adjusting settings on the control panel.
Inspected random paper samples during print runs to confirm accurate ink and paper type.
Loaded, unloaded, and monitored media on the press.
Assisted with production of high-quality printed materials in a timely manner.
Participated in periodic inventory checks to ensure sufficient supply levels are maintained at all times.
Examined printed copy for correct ink density, position on paper and registration.
Evaluated finished products for color accuracy against customer expectations.
Adjusted and maintained digital presses, including calibrating and troubleshooting hardware.
Collaborated with fellow team members to improve overall workflow efficiency in the pressroom.
Maintained records of daily production output for each job run.
Performed regular maintenance activities to ensure optimal performance of the press.
Kept detailed logbooks documenting machine usage and any problems encountered during operation.
Cleaned print heads, feeders, and other parts as needed.
Observed environmental factors and effects on equipment performance to make adjustments when necessary.
Monitored ink levels, replenished when necessary, and changed colors as required.
Ensured that all safety procedures were followed while operating machinery.
Properly handled hazardous waste materials to uphold safety regulations.
Set up and used paper-cutting, laminating and folding machines to hasten workplace operations.
Assisted with installation and configuration of new digital printing machines as needed.
Stored printed material in designated areas after completion of each job run.
Assessed inventory and ordered new ink, paper and other materials to keep supplies stocked.
Provided training and guidance to new employees regarding proper use of digital presses.
Maintained adequate productivity by setting and enforcing deadlines.
Troubleshooted minor technical issues related to software or hardware malfunctions on the press equipment.
Notified supervisors immediately when quality control issues arose during production runs.
Verified accuracy of job orders prior to printing process initiation.
Loaded printing press with paper and modified margins to comply with paper size requirements.
Conducted routine inspections of equipment to identify potential mechanical issues before they arise.
Completed day-to-day duties accurately and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operated equipment and machinery according to safety guidelines.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Assisted with customer requests and answered questions to improve satisfaction.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Utilized various software and tools to streamline processes and optimize performance.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Maintained updated knowledge through continuing education and advanced training.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Worked with cross-functional teams to achieve goals.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Operated a variety of machinery and tools safely and efficiently.
Recognized by management for providing exceptional customer service.
Conducted testing of software and systems to ensure quality and reliability.
Chromatography Machine Operator/ Operator III
Corden Pharma Colorado
Boulder, CO
08.2019 - 08.2020
Operation of a Dan Skid Chromatography Machine
Record set point parameters
Assure Dan skid is running parameters accordingly
Transfer product for manufacturing
Mix recipes in reactors for processing through the Dan Skid
GMP and cGDP
Performed lock-out tag-outs on vessels for CIP
Built amino chains for medicine recipes
Performed other duties as assigned
Set up and operate machine tools to produce precision parts and instruments.
Interpreted results of process control analysis and made adjustments to optimize plant performance.
Collaborate with other departments when necessary for successful completion of projects.
Trained new operators and implemented new division operator training program to improve retention rates and increase production.
Record production information such as quantities produced and materials used on daily logs.
Inspect finished workpieces to ensure conformance with specifications.
Load raw materials into machines according to specified measurements.
Started up, shut down and checked water and wastewater treatment processes.
Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
Assisted with troubleshooting issues that arose with facility production processes.
Maintain records of completed work and production data including volume produced and time required for each task.
Keep detailed reports of maintenance activities performed on machinery.
Monitored and observed production line to watch for pile-ups and jams.
Read blueprints and job orders to determine product specifications and tooling instructions.
Trained personnel on safe handling procedures for hazardous materials used during production processes.
Carry out regular safety checks on machinery prior to operation.
Adjusted machine settings according to production requirements.
Adjust machine settings to complete tasks accurately.
Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
Prepared machine for production processes by equipping with required tools and parts.
Promoted efficient operation of production processes through careful control system monitoring
Unload finished products from machines onto conveyors or other transport systems.
Maintained proper chemical inventories.
Comply with company policies regarding quality control procedures.
Perform periodic maintenance on machines such as cleaning and lubrication.
Monitored process units and quality control testing performance for plant processes and water quality sampling.
Ensure that safety guidelines are followed at all times while operating machinery.
Responded to and initiated proper corrections to process alarms.
Documented daily production data and submitted accurate time logs to keep management up-to-date.
Performed regular maintenance on machines to ensure optimal performance.
Conducted regular safety audits to identify potential hazards or risks within working environment.
Troubleshoot malfunctions in equipment or processes.
Verified production orders prior to starting set-up.
Executed field service on water main and hydrant repairs, valve maintenance, and water meter change-outs.
Observe machine operations to detect any problems or defects in the finished product.
Monitor the feed and speed of machines during the machining process.
Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
Identify areas where improvements can be made in terms of efficiency or cost savings.
Utilized various software and tools to streamline processes and optimize performance.
Completed day-to-day duties accurately and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Achieved cost-savings by developing functional solutions to problems.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Worked effectively in team environments to make the workplace more productive.
Completed routine maintenance and repair.
Recognized by management for providing exceptional customer service.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Identified needs of customers promptly and efficiently.
Conducted testing of software and systems to ensure quality and reliability.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked with cross-functional teams to achieve goals.
General Merchandise Manager
Party City Corporation
Denver, CO
06.2018 - 08.2019
As a General Manager of merchandise my responsibilities would include opening and closing the store, cash handling, authorize register functions, and other related managerial related tasks
I also took part in sales associate training and development and provides motivation for sales excellence
Was in charge of stocking products and ordering products that had low inventory
Would also be in charge of Shelf set up for new or seasonal merchandise
Identified systematic problems and root causes to resolve issues and improve service delivery.
Performed regular audits of merchandise stock in order to detect shrinkage.
Negotiated contracts for new merchandise purchases.
Coordinated with vendors to replenish product supplies as needed.
Led seasonal merchandise planning, aligning inventory with consumer buying patterns and seasonal trends.
Placed prices and descriptive signage to enhance displays and promote items.
Fostered a culture of continuous improvement, encouraging innovation and best practices in merchandising operations.
Located and vetted vendors, established good relationships and negotiated contracts.
Executed special projects and promotional events to drive brand awareness and increase customer engagement.
Maintained information database related to products and service availability, supplier capabilities and lead times.
Established and maintained relationships with vendors, optimizing product selection and negotiating cost-saving deals.
Collaborated with vendors and suppliers to negotiate purchasing terms, ensuring cost-effectiveness and quality standards.
Established relationships with key vendors to secure discounts or exclusive deals.
Gathered and analyzed demographic data based on income, average age and sell-through statistics.
Utilized merchandising software and systems for efficient product management, reporting, and analysis.
Increased sales through targeted merchandising plans and stocking of desirable inventory.
Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
Maintained inventory control systems to ensure accurate stock levels.
Represented companies in negotiating contracts and formulating policies with suppliers.
Organized and prioritized projects.
Established cross-functional team that exceeded benchmarked order management metrics and reduced average purchasing cycle times time year-over-year.
Analyzed market and delivery systems to determine present and future material availability.
Analyzed sales data and market trends to identify opportunities for merchandise expansion and optimization.
Organized special events such as sales promotions, clearance sales.
Collaborated with marketing team on advertising campaigns for featured items.
Reviewed supply levels and aging inventory to forecast purchasing needs.
Managed multiple projects simultaneously while meeting deadlines consistently.
Collected documentation to assemble new purchase order contract folders.
Used historical and current business data to determine key buying trends and items.
Managed merchandise assortments, ensuring a balanced and appealing mix of products that meet customer demands.
Introduced new incentive and recognition supplier programs.
Monitored and adjusted pricing strategies to remain competitive while ensuring profitability.
Guided the layout and organization of merchandise in-store, optimizing space for product visibility and customer flow.
Verified purchase requisitions by comparing items requested to master list.
Located vendors of materials, equipment or supplies to conduct interviews, determining product availability and terms of sales.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Supervised staff in the selection, pricing, and stocking of merchandise.
Assisted customers in locating desired items within the store or online.
Analyzed customer buying patterns and trends to inform purchasing decisions.
Coordinated with the marketing department to align merchandising strategies with promotional activities and advertising campaigns.
Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
Monitored store performance metrics such as profit margins, sales volume.
Transformed consumer feedback and fashion trends into successful product assortments.
Ensured compliance with all applicable laws related to retail operations.
Reviewed financial reports and adjusted inventory levels accordingly.
Identified and addressed performance issues within the merchandising team, implementing solutions to improve efficiency.
Settled complex new and existing agreements or statements of work, requests for information and requests for proposals.
Oversaw the visual merchandising of products in-store and online to enhance customer experience and drive sales.
Evaluated and optimized supply chain processes to improve product availability and reduce lead times.
Developed pricing promotions and markdowns to meet sales and margin targets.
Set direction for supervisory team and front-line staff to drive consistency of guest experience.
Coordinated staff schedules and other labor activities to foster seamless delivery of service.
Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
Led initiative for new purchasing protocol proposal and implementation.
Ensured compliance with industry regulations and company policies throughout the merchandising process.
Maintained physical inventory of merchandise and implemented systems to monitor costs.
Evaluated and analyzed product performance to develop optimal improvement strategies.
Conducted market research to identify potential suppliers and products.
Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
Formulated and implemented annual purchasing plans and contracts, covering OEM, import, ingredients, materials and equipment.
Tracked sales trends and recommended adjustments to maximize departmental profitability.
Managed inventory levels across multiple channels to ensure product availability and minimize overstock.
Created promotional displays for store windows and shelves.
Assigned tasks and monitored progress of subordinates on a daily basis.
Researched industry trends in order to stay abreast of new product offerings.
Developed merchandising strategies to maximize sales and profits.
Coordinated importation of items via ocean and air.
Provided training and guidance to junior staff members on merchandising techniques.
Implemented policies and procedures pertaining to product returns and exchanges.
Developed and implemented strategic merchandising plans to maximize sales and profitability.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Conducted competitor analysis to stay informed of market trends and adjust merchandising strategies accordingly.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Identified needs of customers promptly and efficiently.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Recognized by management for providing exceptional customer service.
Managed inventory and supplies to ensure materials were available when needed.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Driver Instructor
Community Driving School
Westminster, CO
08.2018 - 10.2018
Provide behind-the-wheel instruction to teen drivers
Help prepare students to take drivers license test
Give students guidance regarding traffic laws
Taught students in a classroom setting with state mandated text books
Laboratory Technician
CW Hemp
Boulder, CO
10.2016 - 06.2018
Perform all duties under compliance of current Good Manufacturing Practices
Follow all Standard Operating Procedures (SOPs)
Utilize and ensure compliance with quality systems such as cleaning records, equipment logs, batch records, deviation reports, etc
Ensure that all lab rules and regulations are followed by all personnel entering or using the facility
Clean, sanitize, and operate production equipment according to SOPs
Report any issues or equipment malfunctions to management
Complete repetitive tasks over extended periods of time using fine motor skills while maintaining a high quality of output
Document all activities accurately and thoroughly according to Good Documentation Practices
Keep work areas clean and organized while multi-tasking on multiple processes
Communicate: ideas/suggestions for and/or concerns with production processes to team leadership
Assist with oversight of and communicate needs for raw material inventory to management
Help maintain accurate inventory numbers
Maintain a clean, sanitary and safe work area including safe sanitation and chemical handling
Follow all required work safe practices including proper protective equipment
Follow quality & pre-requisite programs related to designated area
Follow OSHA Employee safety standards
Report any facility or employee related safety issues to management immediately
Time management skills and comfort working in fast paced environment
Establish and maintain effective working relationships and communication with peers and supervisors
Participate in Company safety and production meetings
Willingness to be cross-trained and moved to other areas when needed
Must be willing and able to perform other duties as assigned
Game Advisor
GameStop
Scottsbluff, NE
11.2015 - 11.2016
Greeted all customers
Acknowledge, welcome and thanked each customer in a friendly and open manner
Circulate throughout the store to assist customer(s) quickly and positively with product selection and questions
Listen, comprehend, and respond to customer comments or questions in person or on the phone
Answer phone calls promptly, courteously and professionally using the appropriate greeting
Show customers products that fit their needs, answer questions/objections
Actively promote the used video game trade-in program to all customers
Ask all customers making a purchase, return, or exchange to purchase additional items (add-on sales)
Complete trade-in transactions for customers following proper guidelines
Inform customers of new title reservations and explain the benefit of the program to obtain a reservation
Inform customers of the game informer subscription and used game discount card to obtain a subscription sales
Client Service Professional
Region One Of Development
Scottsbluff, NE
09.2015 - 11.2016
I provided support to people with developmental and/or intellectual disabilities
I assisted with grocery shopping, meal prep, recreational and leisure activities, monitoring medical records, administer medication as needed and provided transportation to the people I supported as needed
Diesel Motor Mechanic/Journeyman Electrician/HVLP Painter
Progress Rail
Gering, NE
10.2010 - 09.2015
Assemble, fasten end brackets and base to housing
Calibrate test instruments
Connect lead wires to printed circuit boards
Install finished assemblies, attaching hardware, switches, or other parts
Interpret blueprints and production drawings
Mount assembled components on chassis panel with hand tools
Position and align parts or components
Route or connect wires between components, connectors and terminals
Secure assemblies and components to housing
Test functions of completed assemblies
Test writing
Adjust brushes, inserted brushes, torqued bolts, verify motors worked reverse and forward motions, cleaned motors, maintained paperwork for each motor
Prep and paint rail maintenance equipment
Power wash units for paint; check for leaks
Mud and glaze dents or grind marks, performed touch-ups, and repair flaws
Performed surface preparations and masking to apply stencils and decals
Spray painting/priming of small and oversized metal components
Performance of surface preparation including sanding, and grinding
Responsible for the care, cleaning, and maintenance of booth, equipment, paint kitchen
Assist in preparing equipment for shipment
Used related safety equipment, such as fresh air breathing apparatus, and working with solvents, catalysts, additives, and coatings
Worked from various heights
Used knowledge of Quality Management Systems, ISO 9001
Performed paint duties inside confined work space area
Prepared housings for CNC/EDM machines
Additional duties as assigned
Filled out warranty claims with serial and model numbers.
Verified that repairs were completed correctly by performing test drives with customers.
Used chemicals and high-pressure water systems to clean engines and equipment after repairs.
Trained apprentices in proper mechanical techniques used in motor mechanics workshops.
Ordered necessary replacement parts from suppliers when needed.
Tested vehicle systems and components using specialized diagnostic tools.
Repaired or replaced worn parts, such as brakes and spark plugs.
Checked for proper wheel alignment and balanced tires accordingly.
Ensured that customer satisfaction was met at all times through quality service delivery.
Tested equipment to locate damaged or worn parts and diagnose malfunctions.
Utilized speed gauges and thermometers to test equipment for overheating.
Stayed up-to-date with new technologies related to automotive repair.
Replaced faulty wiring harnesses and connectors.
Wrote technical reports and developed charts, graphs and schematics to describe and illustrate system's operating characteristics.
Followed company and manufacturer guidelines for completing repairs.
Cleaned unit parts with solvents and buffing wheels.
Inspected electrical wiring, connections and relays following wiring diagrams.
Provided technical advice to customers regarding their vehicles' performance.
Reviewed work orders and drawings to determine requested repairs.
Inspected vehicle engines to diagnose issues accurately.
Disposed of hazardous materials according to local regulations.
Followed manufacturer guidelines when working on specific models of cars.
Reassembled repaired electric motors to specified requirements and ratings.
Refaced commutators and machine parts to specified tolerances.
Assembled experimental circuitry or models according to engineering instructions, technical manuals and knowledge of electronic systems and components.
Documented work performed on each piece of machinery to back up customer invoices.
Maintained accurate records of all services performed on vehicles.
Rebuilt or replaced engine parts including pistons, valves, bearings, and bushings.
Assessed the safety of brakes by inspecting brake lines for leaks or blockages.
Adjusted and repaired steering and suspension systems.
Built strong relationships with customers by providing excellent customer service.
Diagnosed electrical problems in cars' computerized control systems.
Created cost estimates for repair work requested by customers.
Kept workshop and bench area tidy and clean.
Performed routine maintenance, such as changing oil and checking fluids levels, on all vehicles.
Kept a clean workspace while adhering to safety protocols.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Utilized various software and tools to streamline processes and optimize performance.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Achieved cost-savings by developing functional solutions to problems.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained updated knowledge through continuing education and advanced training.
Managed household errands and other essential duties.
Operated equipment and machinery according to safety guidelines.
Conducted testing of software and systems to ensure quality and reliability.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Managed inventory and supplies to ensure materials were available when needed.
Worked effectively in team environments to make the workplace more productive.
Updated and maintained databases with current information.
Youth Specialist
Community Action Partnership of Western Nebraska
Scottsbluff, NE
01.2007 - 10.2012
Transported youth to their appointments.
interacted with youth.
Managed youth files.
Logged in youth files.
Administered drug tests.
Monitored the youth buildings.
Snow removal.
Cleaned, vacant apartments.
CCTV
Surveillance
Managing and administering youth and community projects, and resources.
Assessing the needs of young people, and planning and delivering programs related to areas such as health, fitness, smoking, drugs, relationships, and bullying.
Befriending and supporting individuals in various settings.
Mentoring and supporting individuals to encourage social inclusion.
Offering counseling to individuals.
Recruiting, training, and managing staff, including volunteers.
Undertaking administrative tasks, verifying information, and responding to queries.
Meeting, liaising, and networking with police, educational establishments, social services, Youth Offending Teams, and other agencies to address issues and promote opportunities for young people.
Working with parents and community groups to win support for improved provision, and acting as an advocate for young people's interests.
Identifying and pursuing sources of funding for projects to improve services and resources for young people.
Drawing up business plans, writing reports, and making formal presentations to funding bodies.
Addressed any concerns or complaints from parents or guardians promptly.
Composed or prepared correspondence, case notes and narratives with computer-based applications.
Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
Evaluated and addressed individual client needs and concerns.
Manager
Blockbuster
Scottsbluff, NE
01.2005 - 04.2009
Modeled, managed, and reinforced service expectations of both internal and external customers to maximize a positive experience.
Reinforced an environment that allows employees to do what is necessary to resolve customer issues quickly and correctly.
Overall responsibility for achieving sales goals, creating a business plan, and setting store goals that are aligned with the strategic sales plan.
Analyze the store's financial data, and take action to grow revenues, control costs, and ensure appropriate inventory management (maintain rental product and sell-through merchandise inventories) to achieve sales and profit goals.
Recruit, hire, develop, evaluate, and counsel store employees.
Schedule, organize, and direct assignments.
Overall accountability is required to ensure that proper cash controls and loss prevention procedures are in place and followed per company standards.
Ensure the overall execution of merchandising standards and marketing programs, while maintaining a clean store environment.
Ensure all daily store-required activities are performed per company standards.
Perform other duties as assigned.
Monitored staff performance and addressed issues.
Assigned work and monitored performance of project personnel.
Facilitated team meetings and workshops to foster collaboration and share best practices.
Resolved customer inquiries and complaints requiring management-level escalation.
Assigned tasks to associates to fit skill levels and maximize team performance.
Delegated work to staff, setting priorities and goals.
Analyzed customer feedback data to develop action plans for improving services offered.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Ensured compliance with regulatory requirements and industry standards.
Enhanced customer satisfaction through the development of a customer service excellence program.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Implemented process improvements, resultingin an increase in operational efficiency.
Liquor Store Associate
Les's Liquor
Scottsbluff, NE
01.2005 - 01.2008
Liquor sales
Typical duties: greeted customers and answers questions regarding product content, use and price
Observes customers, checks identification for proof-of-age and denied service to underage customers
Receives and verifies licensed-bar orders
Operated computerized cash register system to process sales data
Closes out cash register and balances receipts to sales journal
Received and verified shipments; inspects and documents freight damages; determines stocking needs, codes merchandise and arranges shelf and floor displays
Acts for manager during absences; opens and closes store and maintains security
Balances daily receipts with daily sales reports and makes bank deposits; reconciles discrepancies
Enters merchandise data into computer system to update files and generate reports; may supervise work and train other clerks
Recommends product merchandising, inventory levels and new product listings; prepares sales summary reports
Performs routine cleaning and maintenance of store area
Used CCTV if thefts occurred
Recommended, selected and located merchandise based on customer desires.
Organized displays to attract customers and promote sales.
Kept up-to-date on current promotions, discounts, specials and other offers.
Watched for and recognized security risks and thefts to prevent or handle situations.
Provided excellent customer service by being friendly, helpful and courteous.
Assisted in stocking shelves with liquor products.
Assisted customers with loading purchases into their vehicles safely.
Placed special orders or called other stores to find desired items.
Ticketed, arranged and displayed merchandise to promote sales.
Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
Performed inventory management duties such as counting bottles, restocking shelves and tracking stock levels.
Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
Ensured all safety protocols were followed while handling alcoholic beverages.
Greeted customers, answered questions and provided product knowledge.
Bagged or packaged purchases and wrapped gifts.
Handled returns and exchanges according to company policies.
Greeted customers to determine wants or needs.
Regularly monitored expiration dates on perishable items such as beer or wine.
Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
Described merchandise and explained use, operation and care.
Maintained knowledge of sales and promotions, return policies and security practices.
Enforced store policies regarding returns, exchanges, refunds.
Maintained cleanliness of store by sweeping floors, dusting shelves and organizing items.
Answered customer inquiries regarding product features, pricing, and availability.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Inspired customers to try new items by educating on wines and store promotions.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
Answered store and merchandise questions and led customers to wanted items.
Processed customer transactions using cash register accurately and efficiently.
Monitored security cameras to detect shoplifting or suspicious activity.
Checked identification of customers to ensure they met legal drinking age requirements.
Cleaned shelves, counters and tables to maintain organized store.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Prepared merchandise for purchase or rental.
Received shipments of new products and checked for accuracy against invoices.
Answered questions from callers and in-store guests to offer information and promote products.
Followed all health and safety regulations when handling food products or hazardous materials.
Restocked merchandise on shelves as needed.
Cleaned and restocked aisles through shifts to maintain customer-ready store.
Took payment for purchases by cash, credit, debit and personal check and provided correct change.
Computed purchases and received and processed cash or credit payment.
Organized store by returning merchandise to proper areas and restocked displays.
Minimized product loss with proper rotation and handling of bottles, cans and cases.
Managed inventory and supplies to ensure materials were available when needed.
Identified needs of customers promptly and efficiently.
Completed day-to-day duties accurately and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Crew Member
Arby's
Scottsbluff, NE
05.2006 - 07.2007
Took customer orders
Prepped customer food orders
Counted down registers at beginning and end of shift
Cleaned and restocked all necessary locations inside building
Helped with receiving and stocking of food and new products
Performed cashier duties such as taking orders, collecting payments and providing change.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Interacted pleasantly with guests to deliver quality customer service.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Prepared quality products while maintaining portion control and presentation within service goal times.
Upheld high standards of productivity and quality in operations.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Adhered to health department regulations regarding food handling procedures.
Oversaw inventory in buffet and reported replacement needs to kitchen management.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Packaged menu items into bags or trays and placed drink orders into carriers.
Maintained safe food handling practices to prevent germ spread.
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Drove team success by quickly completing assigned tasks.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Answered phone calls promptly to provide accurate information about menu items or prices.
Tailored orders to address customer allergies and gluten concerns.
Brewed and served coffee and tea with preferred add-ins.
Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Provided excellent customer service to maintain a positive atmosphere for guests.
Checked expiration dates on all products before serving them to customers.
Processed takeout orders quickly to ensure timely delivery of meals.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Organized and restocked supplies to support operations and team productivity.
Informed customers about daily specials in an engaging manner.
Packed fast food products in approved containers, cups, and bags.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Processed payments on cash register and counted back bills and change to patrons.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Served food and beverages at take-out counters to provide fast service to waiting guests.
Took orders from patrons and input selections into store computer system.
Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Resolved customer complaints in a professional manner.
Monitored quality of food served to ensure it met company standards for presentation and temperature.
Served food quickly for positive guest experiences.
Presented orders to guests within anticipated service times.
Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Assembled and served meals according to specific guest requirements.
Stocked shelves and cases with new or transferred items.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Restocked kitchen supplies including food products and utensils.
Directed patrons to restrooms and other amenities within facility.
Maintained an organized work area to ensure efficient operations.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operated a variety of machinery and tools safely and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Crew Member
McDonald's
Gering, NE
04.2005 - 05.2006
Took customer orders
Prepped customer food orders
Counted down registers at beginning and end of shift
Cleaned and restocked all necessary locations inside building
Helped with receiving and stocking of food and new products
Performed cashier duties such as taking orders, collecting payments and providing change.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Interacted pleasantly with guests to deliver quality customer service.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Prepared quality products while maintaining portion control and presentation within service goal times.
Upheld high standards of productivity and quality in operations.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Assisted management team with inventory counts of food products and beverage supplies.
Adhered to health department regulations regarding food handling procedures.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Packaged menu items into bags or trays and placed drink orders into carriers.
Maintained safe food handling practices to prevent germ spread.
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Drove team success by quickly completing assigned tasks.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Answered phone calls promptly to provide accurate information about menu items or prices.
Tailored orders to address customer allergies and gluten concerns.
Brewed and served coffee and tea with preferred add-ins.
Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Provided excellent customer service to maintain a positive atmosphere for guests.
Checked expiration dates on all products before serving them to customers.
Processed takeout orders quickly to ensure timely delivery of meals.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Organized and restocked supplies to support operations and team productivity.
Educated customers on menu items, product ingredients and nutritional values.
Informed customers about daily specials in an engaging manner.
Packed fast food products in approved containers, cups, and bags.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Processed payments on cash register and counted back bills and change to patrons.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Served food and beverages at take-out counters to provide fast service to waiting guests.
Scrubbed and polished counters to remove debris and food.
Took orders from patrons and input selections into store computer system.
Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Resolved customer complaints in a professional manner.
Monitored quality of food served to ensure it met company standards for presentation and temperature.
Served food quickly for positive guest experiences.
Presented orders to guests within anticipated service times.
Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Assembled and served meals according to specific guest requirements.
Stocked shelves and cases with new or transferred items.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Restocked kitchen supplies including food products and utensils.
Wiped down tables and equipment, swept and refilled stock.
Directed patrons to restrooms and other amenities within facility.
Maintained an organized work area to ensure efficient operations.
Recognized by management for providing exceptional customer service.
Achieved cost-savings by developing functional solutions to problems.
Managed household errands and other essential duties.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Worked with cross-functional teams to achieve goals.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operated a variety of machinery and tools safely and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Operated equipment and machinery according to safety guidelines.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Completed day-to-day duties accurately and efficiently.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Applied Science - Social Work
Western Nebraska Community College
Scottsbluff, NE
05-2012
Skills
Commercial driving
Delivery pickup
Passenger transportation
Daily logging
Load monitoring
Loading and unloading
Safe driving techniques
City and non-city driving
Safety management
Safe driving practices
Account penetration
Emergency response
Valid Driver's license
GPS and route planning
Route determination
Problem-solving
Team building
Revenue generation
Equipment monitoring
Appointment scheduling
Traffic law observation
Route management
Maintenance and repair
Customer service
Navigational systems and GPS
Vehicle inspections
Strategic planning
Traffic laws
Verbal and written communication
Vehicle inspection
Punctuality
Passenger assistance
Passenger support
Route planning
Driving and transportation
Punctual and reliable
Time management
Vehicle maintenance
Order picking and processing
Staff development
Basic vehicle maintenance
Transportation
Heavy lifting
Defensive driving
Materials transport
Patience and tact
Driving in adverse conditions
Business management
Inclement weather driving
Accident prevention
Conflict resolution
Adaptable driving techniques
Basic vehicle repairs
Clean driving record
Passenger guidance
Map reading
Relationship building
Route logs
Confidentiality
Shipping and packaging
Friendly and outgoing
Safety protocols
Processes and procedures
Database management
Physical stamina
Equipment operation
Customer rapport
Attention to detail
Schedule management
Flexible schedule
Load securing
Timeline
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