Damien Gallagher
Broomall,PA
Summary
Results-oriented sales, solutions, and operations professional with a proven track record in diverse logistics environments. Expertise includes over twenty years of outside sales experience across the industrial, commercial, healthcare, and retail sectors, as well as within a 3PL framework. Recognized for establishing and exceeding corporate goals through strategic implementation that optimizes profitability and enhances customer satisfaction. Strong interpersonal communication skills and leadership qualities facilitate effective team collaboration and the development of innovative transportation models that drive efficiencies and business growth.
Overview
24
24
years of professional experience
Work History
Account Manager
ArcBest
01.2024 - Current
- 3PL Account Management at ArcBest. Responsible for growing and maintaining profitable business by selling and marketing ArcBest’s asset and asset light business divisions. Sold their integrated logistics solutions and services to new and existing customers. Diversified mix of sales, relationship management, and problem solving to meet customer supply chain needs. Was successful in selling LTL, Truckload, Air and Ocean Freight, and Managed Solutions. Aggressively pursued new business through networking, Linkedin sales navigator, and advanced market analytics. Worked with front line management, sales teams, and a multitude of departments to ensure customer satisfaction and profitable growth. Monitored market conditions, assisted with collections and claims prevention, and collaborated with internal departments.
- Converted a $1m win by developing a strong and unique operational plan to customize to specific customer needs. LTL load planning, trailer swaps and optimized LTL shipments at their many locations to provide a cost effective, yet profitable solution.
Director of Business Development - Major Account Manager
UPS Supply Chain Solutions
01.2023 - 01.2024
- Coordinated Ocean Freight, International Air Freight, North American Air Freight, and Crossborder cargo movements for accounts that ranged from $1m to $10m annually. The total book of business managed was $50m+. Entrusted to maintain and exceed customer satisfaction and manage all business relationships within those organizations. Managed billing, coordination and management of Air and Ocean Freight movements. Including booking and tracking of these shipments.
- Acquired new $3 million Air Freight and $2 million Ocean Freight clients while exceeding corporate revenue goals
- Developed new revenue and exceeded customer satisfaction ratings while managing over $50 million book of business in existing revenue
- Sharing business leads and conducting sales calls, both internally and externally
- Supported customers to ensure quality delivery of committed offerings, such as accurate billing, shipping time, air and ocean freight bookings, pricing, etc.
- Facilitated quarterly business reviews
- Monitored territory activities
Director of Enterprise Accounts
UPS
01.2016 - 01.2022
- Director of national accounts at UPS. Total spend of business managed was over $100 million. Managed local regional account executives, solutions engineers, and international teams at each corporate location to ensure partnerships are maintained at the highest level. Focused on negotiating contracts, implemented, and managed supply chain efficiency projects, warehouse redesign, modal optimization, and developed process improvement initiatives for multiple companies. Experience included Ocean and Air Freight, LTL, and small parcel.
- Managed and developed a $10 million win in 2020 converting 3PL volume to UPS at a large enterprise healthcare company
- 3x Annual World of Champions award winner – top 10% revenue percent effective on a national level
- Developed and managed a total supply chain development project for an industry leading Healthcare company
- Overall project management included modal optimization, warehouse location changes, warehouse redesign, and employee training program to include key performance indicators (KPIs) - Improvement in productivity and accuracy has shown over $600k in savings in 1.75 years
- Negotiated contracts worth over $150m in 5 years
- Monitored and managed KPIs for regional account managers
- Created and managed multiple network optimization projects all showing 15%+ revenue over investment
Senior Account Executive
UPS
01.2011 - 01.2015
- Developed and brought to market new corporate pilot haz-mat returns service, customized for a large customer’s retail needs, which generated an additional $1.5 million in new revenue
- Developed strategic optimization plan and managed new Saturday delivery process of pharmaceuticals to previously not approved and operationally serviced Saturday Zip Codes within the UPS network
- 2x World of Champions award winner – top 10% of total Sales Force - % to sales plan
- District Champion in Conversion Sales Revenue – 2011
- Validated Sales in 2011 - 137% effective to Validated Sales Revenue plan with 17% growth in area (This was over last year)
- Validated Sales of $1.6 million (August 8, 2014 – August 8, 2015)
Account Executive
UPS
01.2004 - 01.2010
- Managed and executed complex sales to diverse companies in a wide range of industries. Company size ranged from $50k to $1.55 million billed annually. Managed specific sales plans for over 100 accounts and maintained 10% sales growth over the entire base. Developed and delivered customer training programs on a variety of technology solutions to improve customer business processes. Skillfully managed customer relationships to ensure long-term partnerships.
- Executed sales partnership with a startup motorcycle sales and parts distributor generating over $3 million in conversion sales revenue over a two-year partnership
- Recognized each year by corporate leadership with Quality Performance Reviews that have exceeded expectations
- Awarded with the Chairman Sales Excellence Award in 2007, awarded to the top 3% in sales nationally
- Awarded Sales Excellence Awards in 2006, 2008, and 2010 for exceeding yearly sales revenue goals
Sales Representative
UPS
01.2002 - 01.2003
- Exceeded sales goals of over $300k in new business while working with accounts ranging from $20k to $50k annually
- Developed key internal relationships with operational personnel responsible for daily contact with customer base to ensure the highest levels of customer service
Education
B.A. - Communications Arts and Sciences with a Business Focus
The Pennsylvania State University
Skills
- Account management
- Sales
- Teamwork and collaboration
- Client relations
- Supply Chain Solutions
- Goals and performance
- Strategic account planning
- Revenue growth
- Business process optimization
Timeline
Account Manager
ArcBest
01.2024 - Current
Director of Business Development - Major Account Manager
UPS Supply Chain Solutions
01.2023 - 01.2024
Director of Enterprise Accounts
UPS
01.2016 - 01.2022
Senior Account Executive
UPS
01.2011 - 01.2015
Account Executive
UPS
01.2004 - 01.2010
Sales Representative
UPS
01.2002 - 01.2003
B.A. - Communications Arts and Sciences with a Business Focus
The Pennsylvania State University