Motivated, ambitious individual with multiple years experience in customer service who provides positive patient interactions and interpersonal relationships for continued company growth.
Overview
11
11
years of professional experience
Work History
OR Technician Assistant
Northwest Hospital
08.2023 - Current
Enhanced OR efficiency by setting up surgical equipment and preparing instruments for surgery.
Maintained high standards of cleanliness in the operating room, reducing infection risks and promoting patient safety.
Collaborated with nursing staff to provide optimal patient care before, during, and after surgery.
Safely transported patients to and from the operating room, ensuring comfort and security at all times.
Ensured proper disposal of biohazard waste materials following surgeries, maintaining a clean and safe work environment.
Continuously updated inventory of surgical supplies as needed, ensuring availability of crucial items during upcoming procedures.
Managed efficient turnover of operating rooms between cases by thoroughly cleaning surfaces, replacing linens, and restocking essentials supplies quickly without compromising quality or safety standards.
Effectively transported patient specimens to proper locations.
Dispatcher
Northwest Hospital
03.2020 - Current
Improved response times by efficiently prioritizing and dispatching transportation calls.
Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Promoted teamwork among colleagues by proactively assisting others when needed.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Enhanced patient comfort by providing compassionate care and timely transportation.
Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
Physical Therapist Assistant
Mt Washington Pediatric Hospital
02.2019 - 02.2020
Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
Ensured accurate documentation of all patient interventions, progress notes, and billing information in electronic medical records.
Facilitated aquatic therapy sessions for patients with joint pain or limited mobility due to arthritis or other chronic conditions.
Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
Provided mobility support during patient transfers and ambulation, limiting further damage.
Environmental Services Housekeeper
Mt Washington Pediatric Hospital
02.2017 - 02.2019
Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
Transportation Aide
Northwest Hospital
09.2012 - 02.2013
Enhanced patient comfort by providing compassionate care and timely transportation.
Reduced patient anxiety during transport by maintaining open communication and answering questions.
Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
Education
High School Diploma -
Owings Mills High School
Owings Mills, MD
06.2012
Skills
Documentation and Record Keeping
Organizational Skills
Time Management Abilities
Customer Service
Timeline
OR Technician Assistant
Northwest Hospital
08.2023 - Current
Dispatcher
Northwest Hospital
03.2020 - Current
Physical Therapist Assistant
Mt Washington Pediatric Hospital
02.2019 - 02.2020
Environmental Services Housekeeper
Mt Washington Pediatric Hospital
02.2017 - 02.2019
Transportation Aide
Northwest Hospital
09.2012 - 02.2013
High School Diploma -
Owings Mills High School
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