Improved customer satisfaction by providing efficient and accurate installations.
Reduced installation errors, implementing thorough quality control measures.
Mentored junior installers, fostering a positive learning environment for skill development.
Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
Forman
Hamm's Handyman Services LLC
02.2019 - 02.2024
Putting plans together to complete all task on time and safe
Making sure all building projects are complete to code
Communicate to clients about progress of projects
Help with making sure all documents are in order and up to date
Decking Lead
Gardner-Watson Decking
11.2021 - 04.2022
Reading building blueprint and creating a plan to complete our task
Motivating our team to complete task in safe and timely manner
Making sure team get to and from work on a daily basis
Make sure my team is up to date with all OSHA req and safety requirements
Relationship Manager
Bank Of America
12.2020 - 10.2021
Building /deepening relationships and demonstrate a commitment to providing personalized services
Assist clients with specialized account openings such as Trust,Estate,Small Business and consumer accounts
Assisting clients with managing there accounts and helping them with understanding easy and quicker way to self service their accounts online
Maintaining100% on my Customer Experience scores while attaining my monthly goals
Lead Pawnbroker
EzCorp
01.2013 - 12.2015
Qualifying customers for loans based on lending and collateral history
Providing outstanding customer experience while helping our clients choose a payment plan that best fits their needs
Assist with all computer and electric repairs such as software reinstalls, hardware repairs and test all of our products to make sure they were in working condition before we put them out for sale
Motivate and coach our team while obtaining all store goals
Assistant Manager
Sprint/ Malcom Wireless
01.2012 - 01.2013
Motivating team and creating an exciting work environment
Providing outstanding customer experience
Repair wireless handsets for customer in a timely fashion
Maintain within top5% of sales in Maycom wireless
Mgr/Installer
Tintman Tinting
08.2008 - 12.2011
Education
High School Diploma - General Studies
Countryside High
06.1998
Skills
Communication: Expert
Computer: Expert
Microsoft Office: Advanced
Ability To Work With others: Expert
Technical: Expert
Electrical installation
Field supervision
Maintenance and repair
Hand tools operation
Attention to detail
Customer service
Worksite safety and maintenance
Customer relations
Equipment operation
Certification
OSHA 30
Timeline
Lead Installer
Advanced Hood Systems Llc
03.2024 - Current
Decking Lead
Gardner-Watson Decking
11.2021 - 04.2022
Relationship Manager
Bank Of America
12.2020 - 10.2021
Forman
Hamm's Handyman Services LLC
02.2019 - 02.2024
Lead Pawnbroker
EzCorp
01.2013 - 12.2015
Assistant Manager
Sprint/ Malcom Wireless
01.2012 - 01.2013
Mgr/Installer
Tintman Tinting
08.2008 - 12.2011
High School Diploma - General Studies
Countryside High
OSHA 30
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