Damien Hearn
Las cruces,New Mexico
Summary
Experienced, customer-focused individual with a strong work ethic. Thrives in positive work environments and is committed to continuous improvement and growth. Values past mistakes as valuable lessons for enhancing decision-making skills and overall development.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
Jiffy Lube Inc.
Las Cruces, NM
02.2025 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Gained hands-on experience with vehicle systems and contributed to a positive shop atmosphere.
- Maintained clean and safe workspaces, followed all safety and environmental guidelines, used proper tools and equipment.
- Collaborated with team members to ensure efficient workflow and high-quality service
- Performed routine automotive maintenance services including oil changes, fluid checks, tire rotations, and filter replacements in a fast-paced environment.
- Inspected vehicles to identify additional maintenance needs, helping increase service sales and prevent future issues for customers
Online Personal Shopper
Walmart Supercenter
Las Cruces, NM
10.2023 - 12.2024
- Managed client communications and maintained detailed tracking records.
- Excelled in high-pressure situations.
- Strengthened communication skills through vocal expression.
Crew Member Worker
Blake's Lotaburger
Alamogordo, NM
06.2022 - 07.2022
- Made a point of emphasizing quick and friendly customer service.
- Followed all health and sanitation rules and regulations.
- Learned to be more patient in more escalated situations.
Crew Member Staff
McDonald's
Alamogordo, NM
04.2022 - 06.2022
- This was my first job and it helped me learn how to multi-task and problem solve on the spot. It also gave me insight on how to operate customer service.
Skills
- Time management skills
- Excel in problem solving
- Positive learning process
- Client-focused
- Customer service
- Excellent communication
- Safety measures
- Heavy lifting
- Customer satisfaction
- Quick learner
- Multi-Task Management
- Proficiency in patience
Timeline
Customer Service Advisor
Jiffy Lube Inc.
02.2025 - Current
Online Personal Shopper
Walmart Supercenter
10.2023 - 12.2024
Crew Member Worker
Blake's Lotaburger
06.2022 - 07.2022
Crew Member Staff
McDonald's
04.2022 - 06.2022