DAMIEN HERRERA
Summary
Hardworking shift leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
8
8
years of professional experience
Work History
Shift Lead
Panasonic
02.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Machine Operator
Panasonic
09.2020 - 02.2023
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Office Assistant Manager
Tahoe Management, South Lake Tahoe
01.2017 - 08.2020
- Answered and screened incoming calls
- Created invoices as well as billing to submit to clients
- Brought forth the ability to effectively multitask and prioritize
- Served as a dedicated Office Administrator in a fast-paced office
- Created client files and maintained meticulous organization of event documents.
Student Ambassador
Lake Tahoe Community College, South Lake Tahoe
09.2016 - 01.2017
- Reconciled business and creative needs
- Developed strategic plans and initiatives
- Maintained friendly and professional customer interactions
- Assisted other students with questions about their classes or the school
- Helped plan and run school events
Customer Service Representative
Intellicare Direct, Las Vegas
08.2015 - 03.2016
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment
- Defused volatile customer situations calmly and courteously
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NV2015
Skills
- Operations Management
- Performance Improvement
- Team Motivation
- Work Delegation
- Rules Enforcement
- Workplace safety
- Software proficiency
- Inventory management
- Delegation skills
- Process improvement
- Task prioritization
- Decision-making capabilities
- Data analysis
- HPC
- Data Accuracy
- Double-Black Diamond
Timeline
Shift Lead
Panasonic
02.2023 - Current
Machine Operator
Panasonic
09.2020 - 02.2023
Office Assistant Manager
Tahoe Management, South Lake Tahoe
01.2017 - 08.2020
Student Ambassador
Lake Tahoe Community College, South Lake Tahoe
09.2016 - 01.2017
Customer Service Representative
Intellicare Direct, Las Vegas
08.2015 - 03.2016
High School Diploma -
Desert Oasis High School