Damien Jackson
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Activus Connect
02.2022 - Current
- Handling medical, payroll, and time off inquiries
- Proven track record of resolving customer complaints and increasing customer satisfaction by 20%
- Possess excellent communication, problem-solving, and organizational skills, as well as an ability for quickly learning new technologies.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Alorica
03.2019 - 01.2022
- Answering inbound phone calls 50+, addressing customers' questions about products and services, and processing payments or returns
- Also handling possible sales and recognizing any possible problems or any possible upgrades available.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Freight Team Associate
The Home Depot
05.2019 - 08.2021
- Ensured the store was stocked and ready for business every day
- Loaded and unloaded trucks, moved material from the receiving area throughout the store, and performed critical functions for maintaining proper on-hands and pricing for customers
- Also made sure the store was ready for opening.
- Lifted and moved items weighing 30+ pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Loaded and unloaded trucks.
- Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
- Operated pallet jacks and forklifts to move freight and load trucks.
Line Cook
Wingstop
06.2017 - 04.2019
- Cooked food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards
- Maintained cleanliness and complied with food sanitation requirements by properly handling food and ensuring correct storage.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Education
College Degree in Computer Science - Computer Engineering
Miami-Dade Community College
Miami, FL06.2024
High school diploma -
Miami Killian Senior High School
Miami06.2019
Skills
- Freight Experience
- Computer Science
- Typing
- Software Development
- Sales
- Windows
- Computer science
- Freight
- Payroll
- Computer skills
- Technology sales
- Technical support
- Software troubleshooting
- Customer support (3 years)
- Analysis skills
- Operating systems
- Time management
- Phone etiquette
- Data entry
- Organizational skills
- Negotiation
- FMLA
- Workers' compensation law
- VPN
- Active Listening
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Call center experience
- Problem Resolution
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Follow-up skills
- Product Knowledge
- Order Processing
- Appointment Scheduling
- Paperwork Processing
- Documentation
- Data Collection
- Building rapport
- Prioritization
- De-Escalation Techniques
- Technical Support
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Driver's License
- Food Handler Certification
- BLS Certification
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Customer Service Representative
Activus Connect
02.2022 - Current
Freight Team Associate
The Home Depot
05.2019 - 08.2021
Customer Service Representative
Alorica
03.2019 - 01.2022
Line Cook
Wingstop
06.2017 - 04.2019
College Degree in Computer Science - Computer Engineering
Miami-Dade Community College
High school diploma -
Miami Killian Senior High School