Damien Jennings
Cape Coral,FL
Summary
Dynamic emergency communications professional with a proven track record in crisis management and rapid response coordination. Recognized for high productivity and effective prioritization of caller needs, while employing empathy and strategic decision-making to navigate complex situations. Possesses expertise in accounting, supply chain management, and marketing, with a strong emphasis on enhancing operational efficiency and profitability. Committed to leveraging technical skills in software development and system administration to drive organizational success and foster collaboration among teams.
Overview
5
5
years of professional experience
Work History
Community Service Technician
Florida Southwestern State College PD
Fort Myers, FL
10.2022 - Current
- Maintained consistent communication with supervisory staff about ongoing tasks.
- Maintained situational awareness through constant monitoring of police communication channels.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Utilized various communication tools to relay new data to first responders.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Documented all communications received via phone or radio transmissions accurately.
- Processed requests for assistance from law enforcement personnel while following proper protocol.
- Trained new employees on basic operations of the police radio console and CAD system.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Assistant Store Manager
Journeys Kidz
Fort Myers, FL
02.2020 - 08.2022
- Led staff teams, delivering continuous training to uphold superior customer satisfaction levels.
- Managed sales processes to maintain superior service and quality products.
- Provided training to new employees on company policies and procedures.
- Supervised operational aspects of the store, focusing on service quality for customers, stock control and workforce scheduling.
- Supervised daily financial transactions, addressing discrepancies when necessary.
- Directed teams in strategizing, executing, and overseeing merchandising initiatives to enhance operational efficiency.
- Managed client questions and addressed concerns.
- Evaluated potential hires thoroughly to align with organizational needs.
- Supervised maintenance, inventory management, and daily activities.
- Utilized strong communication abilities to converse with customers and assess needs.
Education
Some College (No Degree) - Pediatric Nursing
Loras College
Dubuque, IASkills
- Organizational skills
- Effective communication
- Documentation and reporting
- Analytical thinking
- Problem-solving abilities
- Multitasking efficiency
- Computer skills
- Program administration
- Customer service
- Hiring and training
Timeline
Community Service Technician
Florida Southwestern State College PD
10.2022 - Current
Assistant Store Manager
Journeys Kidz
02.2020 - 08.2022
Some College (No Degree) - Pediatric Nursing
Loras College
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