Summary
Overview
Work History
Education
Skills
Timeline
Generic

Damien Knowles

Lab Technician
Henderson,KY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Lab Technician

Big Rivers Electric
Robards, KY
11.2023 - Current
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.

Accounting Associate

Big Rivers Electric Corporation
Henderson , KY
04.2022 - Current
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Contacted vendors to immediately find resolutions for escalated issues.
  • Input financial data and produced reports using Oracle
  • Addressed and resolved complex and unexpected variances.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Oversaw documentation and reporting of expenses, sales and other transactions.
  • Reported financial data and updated financial records in ledgers and journals.
  • Directed gathering of required documentation and files for account audits and completed reviews.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Matched purchase orders with invoices and recorded necessary information.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in Oracle.
  • Maintained relationships with vendors and managed invoices for Big Rivers Electric Corporation
  • Prepared and distributed employee reimbursement checks.

Auxillary Operator

Big Rivers Electric Corporation
Sebree, KY
01.2020 - 04.2022
  • Safely monitor scrubber equipment for proper operation
  • Manage thickeners and tank levels
  • Ensure pumps and sumps are operating efficiently
  • Tag equipment to provide a safe working environment for repair or cleaning of equipment.
  • Worked outside in all weather conditions.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Assisted with equipment startups and machine installation tasks.
  • Recognized upset conditions, determining cause, and took appropriate corrective action.
  • Initiated and documented preliminary investigations according to specific guidelines.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Operated trucks, forklifts and other industrial vehicles to transport equipment and products.
  • Performed inspections and routine maintenance on equipment.
  • Recorded production errors, accidents and discarded pieces for supervisor review.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.

Utility Operator

Big Rivers Electric Corporation
Sebree, KY
02.2016 - 04.2019
  • Maintain upkeep of slaking and solid waste equipment
  • Troubleshoot equipment when needed to produce quality product to scrub flu-gas
  • Help keep working areas free of tools and debris in order to maintain safety for others and myself.
  • Oversaw machines and task execution to implement changes to improve results.
  • Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
  • Safely operated heavy machinery such as pumps, fans and gear reducers without incident.
  • Closely monitored equipment to detect and report malfunctions and prevent accidents.
  • Improved operations through consistent hard work and dedication.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Responded to calls during utility emergencies to protect integrity of machinery and conserve resources.
  • Operated and monitored both high and low-pressure boilers and systems, pipes and gauges.

Deputy Jailer

Warren County Regional Jail
Bowling Green, KY
09.2015 - 12.2016
  • Served as escort to inmates during court proceedings at Warren County Regional Jail
  • Issued criminal citations for violations to inmates serving time at Warren County Regional Jail
  • Ensured safety of fellow co-workers and other inmates
  • Ensured all inmates and cell doors were secured by following proper protocols as per guidelines
  • Provided immediate responses to various threats regarding inmates and deputies to ensure safety of everyone
  • Responded quickly and effectively to all emergency calls within Warren County Jail
  • Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Patrolled 25,000-square foot facility and work areas to complete headcounts of inmates.
  • Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 600 inmates simultaneously.
  • Oversaw conduct of 600 prisoners to prevent escapes or violent behavior.
  • Examined incoming and outgoing mail to detect contraband.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Maintained custody and control of 150 inmates housed in Maximum security unit.
  • Created and maintained arrest files on inmates processed through jail.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.

Key Holder

Zales The Diamond Store
Bowling Green, KY
05.2014 - 01.2016
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Created financial reports and documentation for review by store management staff.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Mentored new sales associates to contribute to store's positive culture.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Optometrist Assistant

Vision Works
Bowling Green, KY
06.2013 - 05.2014
  • Provided customer services through scheduling appointments, verifying insurance coverage and billing
  • Provided daily administrative support to staff as needed
  • Assisted with promoting new products to customers.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Participated in community vision screenings and outreach programs to promote optometry services.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Collaborated with optometry staff to reach individual and team goals.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Measured patient spirometry.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Oriented and trained new staff on proper procedures and policies.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

Education

Bachelor of Science - Exercise Science

Western Kentucky University
Bowling Green, KY
08.2007 - 05.2013

Skills

Microsoft Office: Word, Excel, and PowerPoint

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Timeline

Lab Technician

Big Rivers Electric
11.2023 - Current

Accounting Associate

Big Rivers Electric Corporation
04.2022 - Current

Auxillary Operator

Big Rivers Electric Corporation
01.2020 - 04.2022

Utility Operator

Big Rivers Electric Corporation
02.2016 - 04.2019

Deputy Jailer

Warren County Regional Jail
09.2015 - 12.2016

Key Holder

Zales The Diamond Store
05.2014 - 01.2016

Optometrist Assistant

Vision Works
06.2013 - 05.2014

Bachelor of Science - Exercise Science

Western Kentucky University
08.2007 - 05.2013

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Damien KnowlesLab Technician