Damien Launay
Columbia,TN
Summary
Proven leader with extensive experience in retail operations, notably at Driven Brands, where I enhanced store performance and customer satisfaction. Skilled in problem-solving and team building, I excel in optimizing store efficiency and developing effective teams. Achieved significant improvements in sales and customer service by implementing strategic changes and fostering a customer-centric environment.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Driven Brands
03.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Supervisor
Pure Clean Car Wash
08.2021 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Lead Customer Service Advisor
Mister Car Wash
05.2016 - 03.2020
- Oversaw daily operations, ensuring timely resolution of customer inquiries and issues.
- Implemented new policies and procedures that resulted in increased efficiency within the department.
- Enhanced customer satisfaction by efficiently addressing and resolving complaints and concerns.
- Led weekly meetings to review progress, address challenges, and set goals for the customer service team.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Education
Bachelor of Science - Recording Industry Management
Middle Tennessee State University
Murfreesboro, TN05.2014
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Upselling and Cross Selling
- Sales expertise
Timeline
Assistant Store Manager
Driven Brands
03.2023 - Current
Supervisor
Pure Clean Car Wash
08.2021 - 03.2023
Lead Customer Service Advisor
Mister Car Wash
05.2016 - 03.2020
Bachelor of Science - Recording Industry Management
Middle Tennessee State University