Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Damien Lizano

Homestead,FL

Summary

Dynamic Assistant Sales Director with over 20 years of sales and leadership experience, fostering sales growth, optimizing operations, and developing effective sales strategies. Demonstrated expertise in boosting team performance and achieving market expansion at Aroma360 by consistently exceeding sales goals. Known for strategic problem-solving and leadership presence that enhances brand visibility and drives revenue optimization.

Overview

19
19
years of professional experience

Work History

Assistant Sales Director of Retail

Aroma360
02.2024 - Current
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Built relationships with customers and community to establish long-term business growth.

Personal Vacation Planner/Mentor

Carnival Cruise Lines
03.2022 - 02.2024
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Updated and maintained customer databases to increase customer retention.

General Manager

Signet Jewelers
06.2021 - 02.2022
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Senior Assistant Manager

UnderArmour
01.2021 - 06.2021


  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Store Manager

Skechers
01.2020 - 01.2021


  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.

Brand Manager

Stanton Optical
06.2019 - 12.2019
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
  • Organized and delivered training sessions for new product content and technological advancements.
  • Continually maintained and improved company's reputation and positive image in markets served.

Assistant Manager

Pandora
12.2018 - 06.2019
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.

Area Manager

Sprint
04.2017 - 12.2018
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Resolved conflicts promptly to promote positive environment for customers.

Assistant Manager

T-Mobile
03.2015 - 04.2017
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Store Manager

USA WIRELESS
01.2013 - 03.2015
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Manager

AT&T
08.2006 - 01.2013
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Grew store sales by over 130%, consistently exceeding targets and driving customer loyalty through innovative sales approaches and employee engagement programs.
  • Partnered with senior leadership to develop and implement district-wide strategies that optimized sales performance and operational excellence.

Education

Master of Arts - Human Resources Management

The University of Arizona Global Campus
Phoenix, AZ
04.2027

Bachelor of Arts - Marketing

The University of Arizona Global Campus
Phoenix, AZ
04.2025

Skills

  • Multi-Store Operations
  • Sales
  • Retail Sales
  • Sales Strategy
  • Revenue Growth
  • CRM Software
  • Cross-functional Collaboration
  • Negotiation Skills
  • Brand Management
  • Operations
  • Sales Forecasting
  • Recruiting

Timeline

Assistant Sales Director of Retail

Aroma360
02.2024 - Current

Personal Vacation Planner/Mentor

Carnival Cruise Lines
03.2022 - 02.2024

General Manager

Signet Jewelers
06.2021 - 02.2022

Senior Assistant Manager

UnderArmour
01.2021 - 06.2021

Store Manager

Skechers
01.2020 - 01.2021

Brand Manager

Stanton Optical
06.2019 - 12.2019

Assistant Manager

Pandora
12.2018 - 06.2019

Area Manager

Sprint
04.2017 - 12.2018

Assistant Manager

T-Mobile
03.2015 - 04.2017

Store Manager

USA WIRELESS
01.2013 - 03.2015

Assistant Manager

AT&T
08.2006 - 01.2013

Master of Arts - Human Resources Management

The University of Arizona Global Campus

Bachelor of Arts - Marketing

The University of Arizona Global Campus

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