Damien Mallory
Martinsburg
Summary
Dedicated fabricator and customer service professional with strong communication and teamwork skills. Proven ability to maintain efficiency while delivering high-quality results and ensuring safety compliance. At this time, I am looking to further my roots with ISCO Industries by becoming a full-time field technician!
Overview
8
8
years of professional experience
Work History
Fabricator
ISCO Industries
Martinsburg
06.2020 - Current
- Interpreted blueprints to determine job requirements including dimensions and tolerances.
- Fitted and aligned parts to fit properly on products.
- Fabricated components using various tools and machinery to meet specifications.
- Interpreted blueprints and technical drawings for accurate assembly processes.
- Maintained clean workspace to ensure safety and compliance with industry standards.
- Collaborated with team members to streamline production workflows and improve efficiency.
- Assisted in training new employees on fabrication techniques and safety protocols.
- Maintained a safe work environment by adhering to safety policies and procedures.
- Adhered to production schedules to meet company goals.
- Operated welding machines to fabricate and assemble metal components.
- Willing and able to take work instruction, be a team player, take initiative, and have a positive attitude.
Customer Service Representative
RWR insurance
Berkeley Springs
08.2017 - 06.2020
- Assisted clients in selecting appropriate insurance plans tailored to their needs.
- Educated clients on policy features, benefits, and coverage options effectively.
- Coordinated with underwriters to assess risk and determine policy eligibility.
- Resolved client inquiries promptly, enhancing overall customer satisfaction and retention.
- Maintained accurate records of client interactions and transactions in the database.
- Collaborated with team members to streamline workflow and improve service delivery.
- Assisted customers in completing necessary forms and documents related to new or updated policies.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Reviewed policy applications for accuracy before submitting them to underwriters for approval.
- Generated leads through cold calling prospective clients or attending networking events.
- Developed appropriate quotes based on risk information.
Education
High School Diploma -
Berkeley Springs High School
Berkeley Springs, WV05-2016
Skills
- Dedication and patience
- Ability to quickly adapt to new jobs or tasks
- Experience in customer service
- Effective communication skills
- Ability to use time management skills while ensuring accuracy
- Willing and able to travel
- Ability to maintain efficiency levels while ensuring quality work
- Utilizing teamwork daily by using oral and written communication skills, and being a team player
- Ability to work alongside and communicate with supervisors, plant managers, regarding work tasks and potential issues, resolutions
- Exceptional time management skills to ensure all deadlines are met and exceeded
Timeline
Fabricator
ISCO Industries
06.2020 - Current
Customer Service Representative
RWR insurance
08.2017 - 06.2020
High School Diploma -
Berkeley Springs High School