Damien Martin
Kansas City,MO
Summary
Accomplished Service Technician/Project Manager at TruGreen Lawn Care Service, adept in troubleshooting and preventive maintenance, enhancing machine performance and customer satisfaction. Excelled in project management and customer service, significantly improving retention rates. Skilled in equipment inspection and possessing strong mechanical abilities, consistently met deadlines, ensuring high-quality standards and operational efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Service Technician/Project Manager
TruGreen Lawn Care Service
03.1998 - 02.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved safety and efficiency by conducting thorough vehicle inspections and maintenance.
- Planned most efficient routes for deliveries.
- Maintained a clean driving record, adhering to all traffic laws and regulations.
- Improved overall fleet performance through consistent adherence to preventive maintenance guidelines.
- Assisted in training new employees on company policies, safety procedures, and equipment operation.
- Utilized GPS systems effectively for accurate navigation in unfamiliar areas.
- Demonstrated knowledge of DOT regulations by passing regular safety inspection audits.
Youth Counselor
Youth Services International
08.1997 - 02.1998
- Facilitated goal-setting workshops for positive future planning, supporting academic and personal achievements.
- Created safe spaces for open dialogue, enabling youths to share experiences and challenges without fear of judgment.
- Monitored youth behavior and offered guidance and support for positive change.
- Utilized conflict resolution techniques to mediate disputes among peers, restoring harmony and teaching valuable life skills.
- Tailored intervention plans to individual needs, significantly improving behavioral outcomes in challenging cases.
Amphibious Assault Vehicle Crew Chief
United States Marine Corps
07.1993 - 07.1997
- Enhanced mission success rates through meticulous maintenance and repair of Amphibious Assault Vehicles.
- Optimized vehicle efficiency with thorough pre-mission inspections, ensuring optimal functionality during critical missions.
- Participated in numerous large-scale training exercises designed to simulate real-world amphibious assault scenarios, honing essential skills under pressure-filled conditions.
- Served as a mentor to junior crew members, sharing valuable knowledge and instilling confidence in their abilities to perform under pressure.
- Maximized equipment lifespan by conducting regular preventive maintenance on Amphibious Assault Vehicles.
- Collaborated with cross-functional teams to achieve mission objectives in various operational environments.
- Managed resources effectively by maintaining accurate inventory records for essential vehicle components and supplies.
Education
No Degree - Heating, Air Conditioning, And Refrigeration Installation And Repair
Interplay Learning
On-line CoarseHigh School Diploma -
Maryville R-2 High School
Maryville, Missouri06.1993
Skills
- Customer Service
- Punctual and Reliable
- Troubleshooting skills
- Hand tool knowledge
- OSHA Requirements
- Customer Relationship Management
- Preventive Maintenance
- Equipment Troubleshooting
- Project Management
- Scheduling and Coordination
- HVAC Systems
- System Installation
- Mechanical abilities
- Work with Minimal Supervision
Certification
* Class E driver license
* Missouri and Kansas Department of Agriculture commercial applicator License for pesticides
* Missouri and Kansas Department of Agriculture right of way license
* Environmental Protection Agency 608 Universal certification handling refrigerants
Timeline
Service Technician/Project Manager
TruGreen Lawn Care Service
03.1998 - 02.2023
Youth Counselor
Youth Services International
08.1997 - 02.1998
Amphibious Assault Vehicle Crew Chief
United States Marine Corps
07.1993 - 07.1997
No Degree - Heating, Air Conditioning, And Refrigeration Installation And Repair
Interplay Learning
High School Diploma -
Maryville R-2 High School
* Class E driver license
* Missouri and Kansas Department of Agriculture commercial applicator License for pesticides
* Missouri and Kansas Department of Agriculture right of way license
* Environmental Protection Agency 608 Universal certification handling refrigerants
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