Damien McGonnell
Buffalo
Summary
Detail driven and motivated individual with a background in customer service, store operations, and maintenance. Acknowledged for adhering to standards and regulations, fostering good relations with others, and timely completion of required tasks. Dedicated to learning more, acquiring experience in new areas, and bolstering existing skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wegmans Store Associate
Wegmans Family Food Markets
Buffalo, NY And Rochester, NY
10.2021 - Current
- Processed orders and returns efficiently, maintaining accurate records in the system.
- Kept track of sales, profits, and shrink using both physical methods of record keeping as well as digital sales management systems.
- Kept order and cleanliness through regular cleaning and maintenance of store equipment and space.
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Enhanced customer loyalty by offering personalized solutions tailored to individuals' personal preferences, dietary needs, and financial constraints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identified recurring issues and proposed solutions to improve customer experience quality.
- Collaborated with team members to enhance service delivery and streamline operations.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Pool Service Technician
Dave's Pool Service
Rochester, NY
05.2024 - 06.2024
- Conducted routine pool maintenance, ensuring optimal water chemistry and cleanliness.
- Diagnosed and repaired pool equipment, enhancing functionality and extending lifespan.
- Managed inventory of chemicals and tools, optimizing resource allocation for service calls.
- Implemented safety protocols to ensure compliance with industry regulations during service operations.
- Maintained optimal equipment performance with routine inspections, repairs, and replacements.
- Developed strong professional relationships with clients through clear communication channels regarding their needs and expectations.
Customer Service Representative and Pizza Maker
Russo's Pizzeria
Rochester, NY
05.2020 - 02.2021
- Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.
- Developed strong rapport with regular customers, fostering a welcoming atmosphere at the pizzeria.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed orders accurately using point-of-sale system, reducing errors in transactions.
Education
Associate of Science - Environmental Science
Finger Lakes Community College
Canandaigua, NY05-2024
Skills
- Customer service
- Customer assistance
- Attention to detail focus
- Problem-solving acumen
- Team collaboration
- Flexible schedule adaptability
- Basic math skills application
- Interpersonal relationship building
- Physical stamina maintenance
- Reliable and responsible
- Ability to lift 40 pounds
Accomplishments
Successfully trained in several departments, learning required tasks and skills to complete job effectively.
Certification
OSHA 10-hour certification
Languages
French
Elementary
Interests
- I like working with my hands and fixing things
- DIY and Home Improvement
- Cooking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Auto Repair/Restoration
- Woodworking
- Hobbies that combine physical activity with outdoor recreation
- Crafting and DIY Projects
- Hiking
- Exercise
- Sustainable Tech Innovations and mplementation
- Camping
- Reading
Timeline
Pool Service Technician
Dave's Pool Service
05.2024 - 06.2024
Wegmans Store Associate
Wegmans Family Food Markets
10.2021 - Current
Customer Service Representative and Pizza Maker
Russo's Pizzeria
05.2020 - 02.2021
Associate of Science - Environmental Science
Finger Lakes Community College