DAMIEN MOTLEY
Administrative Assistant
Long Beach,CA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Call Center Representative
White Diamond Towing
12.2022 - 02.2024
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to questions.
- Managed over 90 customer calls per day, Increased customer loyalty by 10%.
- Increased call center efficiency by consistently meeting and exceeding performance metrics.
Administrative Assistant / Dispatch
Midway Trucking Company
11.2017 - 11.2022
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Monitor transport equipment and vehicles to ensure maximum safety, dependability, and efficiency
- Maintain and update databases and other required materials to track all cargo shipments.
Property Office Manager
C & M Management
09.2011 - 10.2017
- Established and administrated annual operating and capital budgets following governing documents, state statutes and Board policies and obtain Board approval.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships
Education
Bachelor of Arts - Business Administration
Northwood University
Norwalk, CA 08.2016 - 05.2019
Skills
Timeline
Call Center Representative
White Diamond Towing
12.2022 - 02.2024
Administrative Assistant / Dispatch
Midway Trucking Company
11.2017 - 11.2022
Bachelor of Arts - Business Administration
Northwood University
08.2016 - 05.2019
Property Office Manager
C & M Management
09.2011 - 10.2017
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