Damien Phillips
Salem,OH
Summary
A proven leader and Licensed Insurance Agent with a track record of enhancing client retention and account management. Excelled in customer service and leadership, significantly improving team performance. Skilled in navigating complex insurance landscapes and mentoring teams for peak efficiency. Demonstrates professionalism and ethics in every client and employee interaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Salem, OH
11.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Insurance Agent
Aflac
North Jackson, OH
08.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Account Representative
State Farm
Salem, OH
02.2025 - 06.2025
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
Shift Manager
Taco Bell
Columbiana, OH
01.2022 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Hardware Associate
Home Depot
Beaver Falls, PA
01.2021 - 12.2021
Stocker
Sparkle Market
Salem, OH
05.2018 - 07.2020
Education
Bachelor of Science - Business Management
Geneva College
Beaver Falls, PA05.2024
Skills
- 1 Customer Service
- 2 Licensed Insurance Agent
- 3 Professionalism and Ethics
- 4 Quotes and sales
- 5 Account Management
- 6 Client Retention
- 7 Hospitality
- 8 Leadership
- 9 Computer skills
Certification
- ServSafe certified
- Certified Insurance agent: Disability
- Certified Insurance agent: Life
Timeline
Account Representative
State Farm
02.2025 - 06.2025
Barista
Starbucks
11.2024 - Current
Insurance Agent
Aflac
08.2024 - Current
Shift Manager
Taco Bell
01.2022 - 06.2024
Hardware Associate
Home Depot
01.2021 - 12.2021
Stocker
Sparkle Market
05.2018 - 07.2020
Bachelor of Science - Business Management
Geneva College