Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Generic

Damien Pryor

Mesa,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. All gaps in employment may be discussed in the interview.

Overview

12
12
years of professional experience

Work History

FRY’S CUSTOMER SERVICE ASSOCIATE

FRY’S
02.2020 - 08.2020
  • Responsibilities: Assisting customers at checkout, bagging groceries, and building attractive displays
  • Responsibilities: Initiating and pursuing training programs for an effective team, among other duties
  • Stocking shelves, and providing extraordinary service to customers
  • Efficiently fulfilling online orders and taking orders out to customers’ cars
  • Reinforcing safety procedures, and identifying unsafe conditions.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Operated hand and power tools to complete repairs.
  • Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
  • Maintained accurate records of all maintenance activities performed.
  • Cleaned work areas to maintain a safe environment free from debris or hazardous materials.

CUSTOMER SUPPORT SPECIALIST

GRAINGER
06.2018 - 08.2019
  • Manage the entire customer experience
  • This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle
  • Look for ways to maximize sales opportunities and encourage customer loyalty
  • Adapt communication style to differing audiences in email, over phone, or in person
  • Perform inventory counts
  • Learn and easily navigate through different computer systems for customer-facing and warehouse activities
  • Support team in the store to service customers
  • Perform other tasks as directed by the leadership team.

CUSTOMER SUPPORT SPECIALIST ADT

TELETEC ADT AUTHORIZED RETAILER
08.2017 - 06.2018
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance.

CUSTOMER SERVICE ASSOCIATE

WALGREENS
04.2016 - 08.2017
  • Models and delivers delightful and distinctive customer experience
  • Provides customers with courteous, fair, friendly, and efficient checkout service and registers sales on an assigned cash register
  • Engages customers and patients courteously by warmly greeting them on their arrival and offering them assistance with products and services
  • Resolves customer issues and ensures a positive customer experience by answering questions
  • Models and shares best customer service practices with team members to enable them deliver a distinctive and delightful customer experience, including interpersonal habits (e.g
  • Eye contact, greeting, courtesy, etc.) and Walgreens service traits (proactively offering help, identifying needs, etc.)
  • Provides all customers with friendly, courteous, efficient, and fast service
  • Recommends items for sale to customers and recommends companion and/or trade-up items
  • Registers purchases of customers on cash register assigned; receive cash and give out the change as directed; processes returns, voids, exchanges, rain checks, and refunds as needed
  • Keeps shelves and counters clean; takes inventory and maintains records
  • Prices merchandise following the store manager or shift leader’s directive
  • Implements Company asset protection procedures so as to identify and minimize profit loss
  • Ensures compliance with the state and local laws with respect to regulated products like alcoholic beverages and tobacco products
  • Constructs and maintains displays, for example, seasonal, promotional, super structures, and sale merchandise
  • Completes revisions and resets as directed
  • Assists with the separation of food items (e.g
  • Raw foods from pre-cooked ones) and product placement as specified by policies/procedures (like raw and frozen meats on bottom shelves)
  • Also assists in stock rotation using the first in, first out method, and restock outs for consumable items
  • Provides customer service in the photo area, which includes digital passport photo service, suggestive sale of promotional photo products, poster print and creative machine
  • Assumes web pick-up responsibilities, which includes monitoring customers’ orders in Picture Care Plus and collecting and delivering orders to customers as they arrive at the store
  • Assists with interior and exterior maintenance functions to ensure the store environment is always in neat and orderly condition and appearance
  • Complies with all company procedures and policies whilst maintaining a respectful relationship with coworkers
  • Completes special assignments and all other tasks as assigned
  • Attends training and completes PPLs as requested by the manager.
  • Consulted with customers regarding needs and addressed concerns.

CUSTOMER SUPPORT SPECIALIST

GC SERVICES
04.2015 - 04.2016
  • Managing incoming calls and customer service inquiries
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Resolving product or service problems by clarifying the customer’s complaint
  • Maintaining a high level of customer service
  • Processing customer accounts and file documents
  • Following communication procedures, guidelines and policies
  • Communicating and coordinating with internal departments
  • Provide accurate, valid and complete information by using the right.

SPRINT SALES REPRESENTATIVE

SPRINT
08.2014 - 04.2015
  • Assist customers with requests in store and on the phone
  • Demonstrate knowledge of products and services to customers
  • Greet customers in a friendly and polite manner
  • Keep an eye on inventory levels and restock shelves as needed
  • Educate customers about current promotions and advertisements
  • Ring up customers at the cash register, take payments, and issue receipts
  • Stamp, mark, and tag prices on merchandise
  • Contribute to team's daily sales goals.

VERIZON SALES REPRESENTATIVE

DIGITELL VERIZON WIRELESS AUTHORIZED RETAILER
05.2012 - 08.2014
  • Develop and maintain a thorough knowledge of Verizon products, services, promotions, pricing plans, and policies
  • Greet customers in a friendly manner and provide excellent customer service
  • Assist customers with selecting the best product or service to meet their needs
  • Answer questions about features, benefits, and availability of products and services
  • Process payments for purchases and activate new accounts
  • Upsell additional products and services when appropriate
  • Maintain accurate records of customer interactions and transactions
  • Follow up with customers to ensure satisfaction and resolve any issues
  • Monitor inventory levels and order supplies as needed
  • Participate in promotional activities and events
  • Provide feedback to management on customer trends and preferences
  • Stay current on industry news and competitive offerings.

VIK ACTIVITY LEADER

GILBERT PUBLIC SCHOOLS COMMUNITY EDUCATION
05.2008 - 05.2012
  • Ensure that children are safe and that their everyday needs are met – this may include diapering, dressing, grooming, and feeding
  • Engage in positive interaction with children to build confidence and self-esteem
  • Ensure children are kept active, entertained, and engaged in developmental activities
  • Effectively discipline children who are misbehaving
  • Plan and oversee daily schedules
  • Model and encourage good social skills, e.g
  • Strong communication and conflict-resolution skills
  • Monitor and report developmental or safety concerns.
  • Coordinated student activities and boosted engagement by ensuring safe, positive environment.
  • Communicated with parents about their child's progress in the program.

Education

High School Diploma -

Highland High School
Gilbert, AZ
05-2010

Some College (No Degree) -

Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ

Skills

  • Data Entry
  • Scheduling
  • Product Knowledge
  • Account updating
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Data Collection
  • Complaint resolution
  • Typing 45 WPM
  • Multi-Task Management
  • Payment Processing
  • Sales expertise

Additional Information

This is a summary of the jobs in which I have held in my professional career since the age of 16 years old when I got my first job. Many of these titles have given me the life experience I needed shaped me into the person am today. Although I have been through many obstacles in my life, I feel I am the right candidate for the job. I come from a family of 7, my father owns his own transportation company and he showed me the importance of family and I was taught the value of hard work at a young age. We are a family of integrity and pride ourselves on doing the right thing. The world does not respect people who continue to abuse their freedom and take shortcuts. We are all human, and we all make mistakes, but I have learned from every shortcoming in my life and now I can truly say I am ready for a fresh start. If you hire me, I can assure you that I have the necessary will, skill, and determination to succeed in any position. I am a very coachable person, and given the proper opportunity I believe I will be the best person for the job. Please take a minute to review my application and review my candidacy for the position. I appreciate the time you have given me and allowing me to share my life with you. Please contact me at the Email or Phone Number I have listed above if there is any additional questions or concerns you may have with my resume. God bless you and have a great day!, 480-562-7753, Damienpryor20@gmail.com

Accomplishments

  • President's Scholarship 2010

Timeline

FRY’S CUSTOMER SERVICE ASSOCIATE

FRY’S
02.2020 - 08.2020

CUSTOMER SUPPORT SPECIALIST

GRAINGER
06.2018 - 08.2019

CUSTOMER SUPPORT SPECIALIST ADT

TELETEC ADT AUTHORIZED RETAILER
08.2017 - 06.2018

CUSTOMER SERVICE ASSOCIATE

WALGREENS
04.2016 - 08.2017

CUSTOMER SUPPORT SPECIALIST

GC SERVICES
04.2015 - 04.2016

SPRINT SALES REPRESENTATIVE

SPRINT
08.2014 - 04.2015

VERIZON SALES REPRESENTATIVE

DIGITELL VERIZON WIRELESS AUTHORIZED RETAILER
05.2012 - 08.2014

VIK ACTIVITY LEADER

GILBERT PUBLIC SCHOOLS COMMUNITY EDUCATION
05.2008 - 05.2012

High School Diploma -

Highland High School

Some College (No Degree) -

Maricopa Community Colleges - Chandler-Gilbert Community College

Similar Profiles

CREATE PROFILE
Damien Pryor