Damien Rogers
Lawai,HI
Summary
Proven Event Services Manager with a track record of enhancing banquet operations and guest satisfaction at Grand Hyatt Kauai Resort and Spa. Expert in technical knowledge and guest relations, adept at streamlining processes and leading teams to exceed targets. Achieved optimal staffing levels and improved service delivery, demonstrating exceptional brand awareness and management skills.
Overview
9
9
years of professional experience
Work History
Event Services Manager
Grand Hyatt Kauai Resort And Spa
06.2021 - Current
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for 800 person event.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Oversaw day-to-day operations of 605-room hotel with staff of 70 employees.
Stevenson's Library/Seaview Terrace Manager
Grand Hyatt Kauai Resort And Spa
06.2016 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Ilima Terrace/IRD/Espresso/PBGB Manager
Grand Hyatt Kauai Resort And Spa
01.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts - Business Management
Kankakee Community College
Kankakee, ILSkills
- Technical knowledge
- Brand Awareness
- Team leadership and supervision
- Guest Relations
- Client meetings
- Operations Oversight
- Staff Oversight
- Food service knowledge
- Cross-functional teams leadership
- Team Leadership and Motivation
Timeline
Event Services Manager
Grand Hyatt Kauai Resort And Spa
06.2021 - Current
Stevenson's Library/Seaview Terrace Manager
Grand Hyatt Kauai Resort And Spa
06.2016 - Current
Ilima Terrace/IRD/Espresso/PBGB Manager
Grand Hyatt Kauai Resort And Spa
01.2015 - Current
Associate of Arts - Business Management
Kankakee Community College
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