Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Damien Santos

Fredericksburg,VA

Summary

Driven professional successful at working with customers of all backgrounds and cultures to analyze financial histories and prepare accurate tax filings.

Overview

5
5
years of professional experience

Work History

Tax Preparer

Jackson Hewitt Tax Services
Fredericksburg, VA
02.2025 - Current
  • Prepare federal and state tax returns for clients.
  • Maintained a clean and welcoming office space and waiting room.
  • Compiled data from clients to accurately complete tax forms.
  • Monitoring returns and watching for rejections.
  • Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
  • Ensured that all applicable deadlines were met when submitting documents.
  • Provided guidance on financial decisions related to taxes.
  • Maintained accurate records of all client transactions and filings.
  • Assisted customers with any questions they had about their taxes or filing status.

Delivery Driver/Online Personal Shopper

Spark
Fredericksburg, VA
11.2022 - Current
  • Shopping for customers while ensuring accurate fulfillment of their orders, and communicating if adjustments are needed.
  • Transported and safely delivered items to prevent damage or loss.
  • Utilized GPS and maps for efficient route planning.
  • Picking up scheduled orders and safely delivering them to the customer in a timely manner.
  • Picking up returns from customers and delivering them back to the store.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Followed proper procedures when accepting returns or exchanging items for customers.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Loaded the vehicle and safely secured the merchandise to prevent damage during transportation.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.

Photographer

Damien Santos Photography
Fredericksburg, VA
12.2019 - Current
  • Collaborate with clients to ensure their happiness with the final product.
  • Edit photos to remove imperfections, while making other necessary corrections.
  • Using necessary tools, such as light meters, tripods, and on-camera flash, to get the best photo possible.
  • Using color negative chemicals to process and digitize film.
  • Organize and store digital photographs, negatives, and prints in an orderly fashion.
  • Maintain photography equipment including cameras, lenses, lighting gear, tripods.
  • Deliver quality products within deadlines established by clientele.
  • Edit photos using Adobe Photoshop and other software applications.
  • Develop film, print photos, and make digital copies of existing photos.
  • Compose creative shots from different angles that are visually appealing.

Assistant Manager, Customer Service

Anytime Fitness
Stafford, VA
10.2023 - 02.2025
  • Responsible for scheduling prospective client appointments, giving tours of the facility, and signing up new memberships.
  • Maintaining a clean gym environment by regularly cleaning the exercise equipment and gym facilities.
  • Reviewing security footage to ensure safety and proper use of the facility in off-hours, and filing reports if there is noncompliance.
  • Maintained accurate records of customer interactions for future reference.
  • Conducted regular performance reviews with team members to ensure quality standards are met.
  • Reviewed billing discrepancies with customers to resolve any payment issues.
  • Assisted in the development of new processes to improve customer service efficiency.
  • Monitored customer feedback and implemented changes based on those insights.
  • Provided customer service and assistance to customers in resolving issues and concerns.
  • Trained and supervised customer service staff on policies, procedures, and best practices.
  • Resolved escalated complaints from customers in a timely manner.
  • Identified areas where operational efficiencies could be improved upon.
  • Managed day-to-day operations of the Customer Service department.
  • Monitored phone calls to provide feedback and coaching.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Stock Associate

Pottery Barn
Fredericksburg, VA
11.2022 - 02.2023
  • Unloading furniture off scheduled trucks while maintaining an organized workspace.
  • Building furniture for displays and customers as needed.
  • Assisting customers with loading and unloading heavy furniture, as necessary.
  • Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
  • Collaborated with colleagues to ensure timely completion of tasks related to restocking shelves with merchandise.
  • Participated in team meetings to discuss new initiatives or changes in procedures.
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
  • Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
  • Cleaned work area periodically including sweeping floors and dusting shelves.
  • Assisted customers in locating products throughout the store.
  • Assessed floor displays to restock merchandise.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.

Team Associate

Walmart
Fredericksburg, VA
05.2020 - 10.2022
  • Handled monetary transactions at the cash register.
  • Stocked shelves while maintaining an organized and accurate display.
  • Assisting customers with loading and unloading heavy items, as necessary.
  • Assessed customer feedback to improve services provided by the team.
  • Provided customer service to clients, including resolving complaints and answering inquiries.
  • Coordinated with other departments to ensure timely delivery of projects.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Looked for ways to go above and beyond job requirements.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Stocked shelves with merchandise when needed.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Conducted price checks for special orders or discounts as requested by customers.

Education

High School Diploma -

Chancellor High School
Fredericksburg, VA
06.2018

Skills

  • Photography
  • Camera operation
  • Digital photography
  • Film development
  • Creative composition
  • Equipment maintenance
  • Problem-solving
  • Digital enhancements
  • Social media marketing
  • Retouching and color correction
  • Regulatory compliance
  • Time management
  • Record keeping
  • Attention to detail
  • Effective communication
  • Client relationship management
  • Problem solving
  • Data entry
  • Customer service
  • Adobe Lightroom
  • Adobe Photoshop
  • Photo editing
  • Organizational skills
  • Deadline management
  • Team collaboration
  • Mathematical calculations
  • Research/due diligence
  • Quality improvement
  • Organization skills
  • Interpersonal strengths
  • Client communication
  • Tax return preparation
  • Conflict resolution
  • Membership sales
  • Facility maintenance
  • Administrative tasks
  • Scheduling appointments
  • Facility cleaning
  • Trash waste and removal
  • Customer satisfaction
  • Professionalism
  • Dependable and responsible
  • Flexible and adaptable
  • Computer skills
  • Multitasking Abilities
  • Software installation
  • Hardware installation
  • Troubleshooting and Diagnostics
  • Operating system management

References

References available upon request.

Timeline

Tax Preparer

Jackson Hewitt Tax Services
02.2025 - Current

Assistant Manager, Customer Service

Anytime Fitness
10.2023 - 02.2025

Delivery Driver/Online Personal Shopper

Spark
11.2022 - Current

Stock Associate

Pottery Barn
11.2022 - 02.2023

Team Associate

Walmart
05.2020 - 10.2022

Photographer

Damien Santos Photography
12.2019 - Current

High School Diploma -

Chancellor High School

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