Damien Smith
Nashville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Ramp Agent
Swissport Cargo Services
12.2022 - Current
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to loading and unloading.
- Streamlined ramp operations by coordinating efficiently with ground crew, pilots, and air traffic control.
Delivery Driver
Orgain Construction Supply
02.2021 - 03.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Warehouse Operator
Amazon
04.2020 - 02.2021
- Improved warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined order processing for faster customer service and reduced shipping times.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
Technical Support Supervisor
Intelisol Technical Solutions
04.2014 - 12.2019
- Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently.
- Streamlined the technical support process for improved response times and increased issue resolution rates.
- Mentored junior team members, providing guidance and support for their professional growth.
- Developed comprehensive training materials to ensure consistent knowledge across the technical support team.
- Reduced employee turnover by fostering a positive work environment focused on teamwork, open communication, and ongoing skill development.
Education
Associate of Science - IT, Security
Pasco Hernando State College
New Port Richey. FLSkills
- Security Awareness
- Passenger Assistance
- Heavy Lifting
- Safety Procedures Compliance
- Order Picking and Processing
- Forklift Operation
- Fluent in Spanish
- Time Management
- Teamwork and Collaboration
- Punctual and Reliable
- Client Relationship Management
- Logistics Knowledge
- Attention to Detail
- Conflict Resolution
- Problem Solving
- Effective Communication
- Multitasking
Timeline
Ramp Agent
Swissport Cargo Services
12.2022 - Current
Delivery Driver
Orgain Construction Supply
02.2021 - 03.2022
Warehouse Operator
Amazon
04.2020 - 02.2021
Technical Support Supervisor
Intelisol Technical Solutions
04.2014 - 12.2019
Associate of Science - IT, Security
Pasco Hernando State College