Damien St Martin
St.petersburg,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Regional Operations Manager
Dog Perfect
02.2024 - Current
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Traveled to locations twice a week to manage each store and perform reviews of individual managers and employees.
- Developed processes to save on costs and prevent losses.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Evaluated vendor contracts and negotiated favorable terms to reduce costs without compromising quality or service levels.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
District Captain
Petco
07.2020 - 02.2024
- For 16 stores: oversees companion animal department and ordering
- Maintain company standards and goals surrounding the animal departments
- Store Manager equipped with extensive experience in retail management and sales
- Employs excellent leadership skills and multi-tasking strengths
- Experienced adept at problem solving, customer service and hiring and training hardworking, quality staff
- Communicating company mission and directives
- Clearly explains the reasons behind store policies and procedures to foster employee compliance
- Authorized to work in the US for any employer, District captain for the companion animal department and hard goods for 16 stores throughout South
- Florida
- Maintaining company standards on animal care, sales and animal ordering
Store Leader
Petco
03.2003 - 07.2020
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Design and implemented customer satisfaction metrics
- Opened a new store location and assisted in recruiting and training new staff
- Stocked and restocked inventory when shipments were received
- Reorganized the sales floor to meet company demands
- Directed and supervised employees engaged in sales, inventory- taking and reconciling cash receipts
- Determined staff promotions and demotions, and terminated employees when necessary
- Completed weekly schedules according to payroll policies
- Trained all new managers on store procedures and policies
- Maintained daily record of all transactions
- Wrote order supply requests to replenish merchandise
- Trained staff to deliver outstanding customer service
- Analyzed marketing information and translated it into strategic plans
- Addressed and corrected sales staff communication issues in a tactful and effective manner
- Worked closely with the district manager to formulate and build the store brand
- Contributed to merchandising ideas at team sale meetings.
Asst Store Manager
Wal Mart
09.1998 - 03.2003
- Addressed and corrected sales staff communication issues in a tactful and effective manner
- Analyzed marketing information and translated it into strategic plans
- Contributed to merchandising ideas at team sale meetings
- Reorganized the sales floor to meet company demands
- Stocked and restocked inventory when shipments were received
- Opened a new store location and assisted in recruiting and training new staff
- Addressed customer inquiries and resolved complaints.
Education
Associate's degree - Business Marketing/Management
Becker College
Leicester, MASkills
- Retail Management
- Animal Care
- Store Management Experience
- Recruiting
- Supervising Experience
- Management
- Loss Prevention
- Store management
- Profit & loss
- Merchandising
- Planograms
- Business development
- Cash handling
- Assistant manager experience
- Inventory control
- Payroll
- Sales Management
- Operations Management
- Sales
- Marketing
- Pricing
- Strategic Planning
- Budgeting
- Research
- Kennel Experience
- Forecasting
- Troubleshooting
- Customer Relations
- Interpersonal Communication
- Decision-Making
Timeline
Regional Operations Manager
Dog Perfect
02.2024 - Current
District Captain
Petco
07.2020 - 02.2024
Store Leader
Petco
03.2003 - 07.2020
Asst Store Manager
Wal Mart
09.1998 - 03.2003
Associate's degree - Business Marketing/Management
Becker College