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Performance driven, goal oriented Operations Manager possessing a vast and diverse wealth of expertise accumulated over 20 years’ experience working across different roles for British Gas and The Scottish Qualifications Authority / Qualifications Scotland. Strength in training and development, client relations and problem solving. Exceptional track record in the delivery of significant and measurable value within all roles undertaken; combining exceptional front-line leadership skills, with the ability to implement strategy for the achievement of long-term KPIs. Currently working within Qualifications Scotland as an Operations Manager. Strengths include streamlining business processes in order to produce the best products and services possible with the smallest amount of defects. Currently working with different methodologies such as Lean Six Sigma to seek improvements to business processes by removing the causes of errors that lead to defects in a product or service. Guaranteed to quickly prove an asset to any organisation.

Adept at spearheading operational improvements, I elevated team performance and customer satisfaction at SASCOC through strategic workflow planning and exceptional leadership. Leveraging SAP expertise and a proactive approach, I successfully enhanced productivity and reduced costs, underscoring my ability to drive significant business outcomes. Seasoned Operations Manager and talented leader with 19 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

As a highly motivated and adaptable professional, I consistently deliver high-quality work while meeting deadlines and targets. With a strong work ethic and a commitment to going the extra mile, I take pride in my ability to contribute effectively to team success.
As an extroverted and communicative individual, I excel in both group and one-on-one settings, fostering strong professional relationships that have been key to my career success. My passion for collaboration and delegation enables me to work seamlessly with diverse teams to achieve organizational goals.
I am eager to leverage my technical expertise and provide exceptional services in my field, while thriving in an environment that encourages continuous growth and professional development.

 Over 14 years of extensive experience in Marketing and Operations, working with developing, monitoring and evaluating various programs in the fields of Cinema, Retail and Entertainment sector. 

Damien Warner

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Operations Manager

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Operations Manager

High School Diploma -

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