Damien Wiley
Piqua
Summary
Reliable and hard-working individual with experience maintaining and troubleshooting equipment and working long hours in fast-paced environments. Comfortable following procedures, learning on the job, and being accountable for my work. Seeking an electrician apprenticeship to build a long-term career in the trades.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unit Manager
Waffle House
07.2024 - Current
- Managed daily operations of a high-volume, 24-hour restaurant, supervising ~30 hourly employees in a fast-paced, safety-critical environment
- Worked 9–11 hour shifts, 6 days per week, including holidays and weekends, demonstrating reliability, stamina, and commitment
- Led hiring, training, scheduling, and performance management, including coaching, discipline, and terminations when necessary
- Handled cash management, inventory control, and basic accounting, ensuring accurate counts and secure deposits
- Performed hands-on work alongside staff, including food production, equipment operation, cleaning, and facility upkeep
- Responded to high-pressure situations, resolving customer and employee issues calmly and professionally
- Demonstrated strong time management, attention to detail, and independent decision-making with minimal supervision
IT Field Support Technician
Dayton Children's
08.2021 - 05.2024
- Provided direct white glove support for the hospital executives
- Provide timely setup and teardown of supported Audio/Visual equipment
- Assist customers with troubleshooting of A/V issues
- Maintain knowledge of IT A/V equipment
Provide training on A/V equipment and maintain instructional materials - Work with corporate ticketing system for issue resolution
- Troubleshoot hardware and software connectivity for team members located both on site and remotely
- Provide phone and desktop support to all office locations
Education
High School Diploma -
06-2022
- 4.2 GPA
- National Honor Society Memeber
- Fire and EMS Student
Skills
- Staff development
- Recruitment
- Stable work history
- Software deployment
- Hardware installation
- Punctuality and work ethic
- Self-Directed
Certification
- CPR
- EPA 608
- EPA 609
- OSHA 10
Languages
English
Timeline
Unit Manager - Waffle House
07.2024 - Current
IT Field Support Technician - Dayton Children's
08.2021 - 05.2024
Belmont High School - High School Diploma,