Summary
Overview
Work History
Education
Skills
Timeline
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Damien Woodruff

Hueytown,AL

Summary

Dynamic Cable Installation Technician with a proven track record at Spectrum, excelling in customer service and troubleshooting. Expert in cable installation and network configuration, consistently achieving high customer satisfaction rates. Recognized for effective communication and problem-solving skills, enhancing operational efficiency and client trust through meticulous attention to detail and proactive service.

Overview

20
20
years of professional experience

Work History

Cable Installation Technician

Spectrum
09.2007 - 11.2017
  • Installed and tested cable systems to ensure optimal signal quality and performance.
  • Collaborated with team members to troubleshoot and resolve customer service issues efficiently.
  • Interpreted blueprints and technical diagrams for precise cable routing and installation.
  • Utilized diagnostic tools to identify equipment malfunctions and implement timely repairs.
  • Educated customers on system features, enhancing user understanding and satisfaction.
  • Adhered to safety protocols while performing installations in residential and commercial environments.
  • Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
  • Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
  • Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
  • Repaired and updated equipment to conform to company-wide standards.
  • Improved customer satisfaction by providing efficient and professional cable installation services.
  • Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
  • Provided valuable input during team meetings by sharing ideas on process improvements and ways to elevate the overall customer experience.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients'' property.
  • Demonstrated strong troubleshooting abilities in identifying and addressing signal disruptions or other technical difficulties promptly.
  • Demonstrated equipment capabilities to customer and responded to questions and complaints.
  • Maintained accurate records of completed jobs, including work orders, inventory reports, and customer feedback forms for quality assurance purposes.
  • Optimized installation routes using GPS technology to minimize travel time between jobs while maintaining adherence to appointment schedules.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Developed and implemented plans for installation of new networks and cabling systems.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Installed and configured new devices and system components.

Loader

Piggly Wiggly Alabama Distribution Company Inc.
06.1997 - 09.2007
  • Operated forklifts and pallet jacks to load and unload merchandise efficiently.
  • Ensured accurate placement of products in designated storage areas for optimal organization.
  • Conducted routine inspections of loading equipment to maintain safety standards.
  • Collaborated with team members to streamline loading processes and improve workflow efficiency.
  • Assisted in inventory management by verifying product counts during loading operations.
  • Maintained cleanliness and orderliness of loading dock area to uphold safety regulations.
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
  • Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
  • Checked accuracy of product packaging and labeling, rectifying any issues.
  • Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
  • Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
  • Consistently met deadlines while maintaining high levels of attention to detail in the loading process.
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Education

EMT

Virginia College
488 Palisades Blvd, Birmingham, AL 35209

Drafting

Wallace State Community College/ Ingram State
Hanceville, AL

Skills

  • Power tool usage
  • Hand tool operation
  • Cable splicing expertise
  • Network configuration
  • Customer service
  • Customer relations
  • Service calls
  • Equipment preparation
  • Customer education
  • Cable installation
  • Problem-solving
  • Attention to detail
  • Time management
  • Leadership skills
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Documenting activities
  • Self motivation
  • Troubleshooting techniques
  • Goal setting
  • Equipment installation
  • Professional demeanor
  • Writing reports

Timeline

Cable Installation Technician

Spectrum
09.2007 - 11.2017

Loader

Piggly Wiggly Alabama Distribution Company Inc.
06.1997 - 09.2007

EMT

Virginia College

Drafting

Wallace State Community College/ Ingram State

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Damien Woodruff