Summary
Overview
Work History
Education
Skills
Accomplishments
Employee of the Month x4
Timeline
Damieon J Boughton

Damieon J Boughton

San Antonio,TX

Summary

Friendly Sales Advisor knowledgeable about Best Buy products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise developed over 1 years in Best Buy.

Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Sales Advisor

Best Buy
San Antonio, TX
11.2021 - Current
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.
  • Responded to in-person and telephone requests for information about company offerings.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Event Host

Andretti’s Indoor Karting and Gaming
San Antonio, TX
10.2019 - 09.2020
  • Take ownership of each customer while empathizing and prioritizing customer needs
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate solutions through relationship building
  • Setup and organize the room before and or at the required time
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Selected and ordered décor and event materials.
  • Planned large-scale events such as trade shows, conferences, and meetings.
  • Worked with clients to determine requirements for each party or event.

Apprentice

S&S Plumbing Contractors
Converse, TX
08.2018 - 01.2020
  • Apprentice plumbers assist in the assembly, installation and repair of plumbing, water flow and drainage systems in accordance with city, state and federal plumbing codes
  • We dig trenches for new pipeline to installing new hardware for faucets, showers and toilets in residential homes, commercial buildings and industrial facilities
  • Additionally, apprentice plumbers may be required to assist journeyman plumbers in basic electrical wiring duties.
  • Followed safety protocols to avoid accidents.
  • Prepared worksite by setting up required tools and supplies.
  • Prioritized and accomplished multiple tasks within established timeframes.
  • Positioned and held materials for senior professionals to complete work.
  • Provided knowledgeable, friendly service to increase customer retention.
  • Helped to install systems, components and construction materials into new and remodeled buildings.
  • Moved items and tools from truck to work locations.
  • Smoothed, sanded and caulked areas to provide clean finish.
  • Cleaned worksite by safely removing hazardous materials and debris.
  • Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
  • Assembled scaffolding, dug trenches and transported necessary construction equipment.
  • Responded to and resolved warranty claims, performed homeowner orientations and maintained inventory homes.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Assistant Supervisor

SeaWorld Entertainment San Antonio
San Antonio, TX
02.2014 - 08.2018
  • Staff and ensure efficient, safe operation of roller coasters, water rides, and kiddie rides
  • Enforces safety rules, prevents and responds to guest emergencies
  • Attends and participates in quarterly in-service training
  • Works as part of a team to increase productivity while providing excellent guest service
  • Consistently practice safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Revised work practices to improve efficiency, boost quality and meet production goals.
  • Submitted documentation and reports to upper management.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Recommended changes to policies and procedures to maximize team efficiency and productivity.
  • Trained assembly finishers and evaluated quality of work.
  • Maintained accurate inventory, working with purchasing department and logistics for resupply
  • Maintained safety records and accident reports for human resources.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Customer Service Representative

JP Morgan Chase & Company
San Antonio, TX
11.2015 - 05.2016
  • Take ownership of each customer while empathizing and prioritizing customer needs
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate solutions through relationship building
  • Deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Cook/Cashier

Church's Chicken
San Antonio, TX
10.2012 - 02.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

No Degree - Information Technology

St. Philip's College, San Antonio, TX

High School Diploma -

Stevens High School, San Antonio, TX
08.2012

Skills

  • Product Demonstration
  • Account Servicing
  • Customer Buying Habits
  • Qualified Lead Generation
  • Speaking Clearly
  • Proper Staffing
  • POS Transactions
  • Maintaining Customer Database
  • Cash Counting
  • Sales Representation

Accomplishments

Employee of the Month at Andretti's 4 times

Employee of the Month x4

Showing up on time, providing the best customer service experience, always there when needed to help others accomplish their goals

Timeline

Sales Advisor - Best Buy
11.2021 - Current
Event Host - Andretti’s Indoor Karting and Gaming
10.2019 - 09.2020
Apprentice - S&S Plumbing Contractors
08.2018 - 01.2020
Customer Service Representative - JP Morgan Chase & Company
11.2015 - 05.2016
Assistant Supervisor - SeaWorld Entertainment San Antonio
02.2014 - 08.2018
Cook/Cashier - Church's Chicken
10.2012 - 02.2014
St. Philip's College - No Degree, Information Technology
Stevens High School - High School Diploma,

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Damieon J Boughton