DAMIESHIA ASH
Cleveland
Summary
A dynamic professional with a diverse range of experiences emphasizing customer service, problem-solving, and meticulous attention to detail. Adept at handling high-pressure environments, showcasing adaptability across various roles, and demonstrating a consistent commitment to enhancing user experience. Exceptional interpersonal skills and a customer-centric approach, combined with strong multitasking abilities, empower success in resolving complex customer needs in a timely and efficient manner.
Overview
8
8
years of professional experience
Work History
Revenue Specialist
University Hospitals
01.2022
- Reviewing medical records and staying updated on healthcare regulations to guarantee accurate coding and billing
- Participating in internal audits and contributing to the management of the revenue cycle for improved billing practices and financial stability
- Aiding in the resolution of billing disputes and contributing to the generation of reports aimed at optimizing revenue and reducing costs
- Participating in training sessions and offering support to enhance accuracy and compliance in billing and coding procedures.
Assistant Teacher, Child Care Provider
K&M Childcare
01.2013
- Collaborated with lead teachers to implement educational activities, reinforcing lessons and aiding in the achievement of classroom learning goals
- Nurtured a safe, respectful, and engaging environment, attending to children's basic needs and fostering their social and emotional development
- Facilitated in managing classroom activities, maintaining order and discipline to ensure a productive and positive learning environment.
Cashier/Crew Member
Dairy Queen
01.2013
- Operated the cash register and processed transactions accurately and efficiently, providing prompt service to customers
- Interacted with customers to answer queries, resolved issues, and ensured an exceptional customer experience
- Assisted in general store operations including stocking, cleaning, and maintaining a well-organized, customer-friendly environment.
Bartender
1899 Indoor Golf
01.2020 - 01.2021
- Operated cash registers in a high-velocity indoor golf setting, ensuring accuracy in all transactions
- Ensured a consistently clean and orderly environment, leveraging strong communication skills to deliver exceptional customer service and a welcoming atmosphere
- Managed store opening and closing procedures, while crafting a variety of essential cocktails with precision and flair, enhancing the overall customer experience.
Promotional Modeling/ Bottle Service
SoHo Experiential
01.2018 - 01.2021
- Skillfully promoted brands and products at events, demonstrating unique features and benefits to stimulate consumer interest and drive sales
- Seamlessly interfaced with customers, providing in-depth product information, and offering exclusive bottle service to VIP guests, exceeding service expectations
- Maintained a well-stocked and pristine service area, proactively addressing potential issues to ensure guest safety and satisfaction, reflecting the venue's commitment to quality.
Waitress/Line Cook/Bartender/ Coast Guard
Nautica Queen
01.2015 - 01.2021
- Excelled in various roles such as bartender, waiter, line cook, and coast guard, showcasing comprehensive industry knowledge and versatility
- Leveraged superior interpersonal skills and culinary ability to deliver top-notch service and high-quality dining experiences, enriching the onboard atmosphere
- Vigilantly upheld safety protocols and regulations as a coast guard, contributing to passenger safety and enhancing the company's reputation.
Sales Associate/Cashier
Cirillas
01.2016 - 01.2017
- Utilized strong interpersonal skills to assist with product selection, address customer queries, and provide personalized recommendations, enhancing the shopping experience
- Capitalized on opportunities for upselling and cross-selling, adapting strategies to customer preferences to contribute to store sales goals
- Conducted smooth cash register operations and actively participated in store maintenance tasks, including restocking and inventory management, ensuring an organized and appealing shopping environment.
Security, Event Staff
FirstEnergy Stadium (CVC)
01.2013 - 01.2014
- Directed crowd flow and enforced meticulous security measures, maintaining a safe and orderly environment throughout the stadium
- Oversaw ticketing, provided directions, and responded to queries, ensuring an exceptional event experience for guests
- Demonstrated preparedness in emergency situations, guiding guests to safety and liaising effectively with emergency services.
Education
High School Diploma -
Richmond High School
Richmond Heights, OH01.2012
Skills
- Customer-Centric Approach
- Teamwork
- Attention to Detail
- Tech-Savviness
- Multitasking
- Problem-Solving
- Adaptability
Timeline
Revenue Specialist
University Hospitals
01.2022
Bartender
1899 Indoor Golf
01.2020 - 01.2021
Promotional Modeling/ Bottle Service
SoHo Experiential
01.2018 - 01.2021
Sales Associate/Cashier
Cirillas
01.2016 - 01.2017
Waitress/Line Cook/Bartender/ Coast Guard
Nautica Queen
01.2015 - 01.2021
Assistant Teacher, Child Care Provider
K&M Childcare
01.2013
Cashier/Crew Member
Dairy Queen
01.2013
Security, Event Staff
FirstEnergy Stadium (CVC)
01.2013 - 01.2014
High School Diploma -
Richmond High School
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