DAMIKA BLANDING
Columbia,SC
Summary
Adept at elevating customer experiences, I excell in high-volume call environments at LPL Financial, consistently ranking in the top 5% for performance. My expertise in technical support and knack for complaint handling streamlined processes, enhancing team efficiency and customer satisfaction. Leveraging excellent communication and collaboration skills, fostering a culture of continuous improvement and client-focused success.
Overview
6
6
years of professional experience
Work History
GENERAL SERVICE ASSOCIATE
LPL Financial Services
09.2022 - Current
- Handle high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Remained the top performer on my team or top 5%, consistently
- Assisted in training new hires, sharing valuable knowledge and experience to help them excel in their roles.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Proficient in all investor services skill sets including technical support, client mailing, move money requests, new accounts and beneficiary support.
- Completed all required skills training.
- Encourage clients to take advantage of self help options.
Associate Financial Service Professional
Vanguard
02.2020 - 09.2022
- Assisted in training new hires, sharing valuable knowledge and experience to help them excel in their roles quickly.
- Maintained compliance with industry regulations by diligently monitoring transactions and reporting suspicious activities promptly.
- Collaborated effectively with cross-functional teams to develop comprehensive financial plans tailored to client needs.
- Assisted during high call volume and kept metrics at or above standard consistently.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
Customer Success Manager
TDB Communications
04.2019 - 01.2022
- Assisted callers with onboarding and setup to foster successful adoption and usage of online services.
- Email and other electronic form of communication with callers concerning locations of treatment and testing.
- Collaborate with outside vendors to assist callers with on-site Covid-19 testing locations.
- Coordinated with internal teams to provide prompt support and address client needs.
- Provided all materials needed to improve customer call back, one and done.
Education
Medical
Southeastern College
Charlotte, NC02-2018
High School Diploma -
Turner JC
Albany, GA06-1999
Skills
- Customer Support
- Patience and Tolerance
- Complaint Handling
- Multitasking and Organization
- Excellent Communication
- Listening Skills
- Attention to Detail
- Team Collaboration
- Technical Support
- Performance Goals
Timeline
GENERAL SERVICE ASSOCIATE
LPL Financial Services
09.2022 - Current
Associate Financial Service Professional
Vanguard
02.2020 - 09.2022
Customer Success Manager
TDB Communications
04.2019 - 01.2022
Medical
Southeastern College
High School Diploma -
Turner JC
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