Damilare Ajanaku
Burbank,IL
Summary
Adept at navigating complex customer inquiries, I excelled as a Remote Customer Service Representative at BRConsortium, mastering problem-solving and active listening to enhance client satisfaction. My critical thinking skills and proficiency in insurance verification significantly contributed to team targets, showcasing a blend of hard and soft skills pivotal for high-level customer service roles.
Overview
10
10
years of professional experience
Work History
REMOTE CUSTOMER SERVICE REPRESENTATIVE
BRConsortium
10.2022 - Current
- Answered customer questions to maintain high satisfaction levels
- Performed insurance verification, pre-certification and pre-authorization
- Used proven techniques to de-escalate angry customers during telephone interactions
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Responded to customer inquiries and problems to promote great service
- Researched insurance plans to find good options for clients' needs
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Maersk
04.2018 - 09.2022
- Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems
- Gave drivers the correct advice and understood their needs
- Assisted in training new members of staff
- Worked to make sure all individual and team targets were met
- Developed several incentives for team members to achieve targets
- Provided excellent customer service at all times
CUSTOMER SERVICE REPRESENTATIVE
Sterling Bank Plc
11.2014 - 01.2018
- Creating new account for customers of the bank
- Verification of all documents before uploading for record purposes
- Modification and update of customer details such as deleting expired IDs and uploading valid IDs
- Correction of data, if any
- Flag off rejection of data provided if need be
- Ensured customer satisfaction through excellent customer service
Education
Bachelor of Science - Sociology
Obafemi Awolowo University
Ile Ife01-2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
REMOTE CUSTOMER SERVICE REPRESENTATIVE
BRConsortium
10.2022 - Current
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Maersk
04.2018 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
Sterling Bank Plc
11.2014 - 01.2018
Bachelor of Science - Sociology
Obafemi Awolowo University
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