Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Damillia Williams

Arlington,TN

Summary

Dynamic professional with extensive experience in hospice care and retail management, notably with Trusty Homehealth. Excelled in providing compassionate end-of-life care, enhancing patient comfort, and improving store operations. Skilled in medication administration and team leadership, achieving significant increases in customer satisfaction. Demonstrates reliability, emotional support, and adept coordination of healthcare services.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Hospice Caregiver

Trusty Homehealth
08.2018 - Current
  • Administered medications as prescribed, ensuring proper pain management and symptom control.
  • Enhanced patient comfort by providing compassionate end-of-life care and support.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Educated family members on appropriate caregiving techniques for optimal patient comfort at home.

Store Manager

Citygear
04.2019 - 09.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Hospice Caregiver

Visiting Angels Home Health Care
03.2009 - 10.2020
  • Maintained detailed documentation of patient progress and communicated updates to the hospice care team effectively.
  • Enabled smooth transitions between healthcare settings by coordinating with medical professionals and facilities when needed.
  • Promoted a peaceful environment through ambient music, aromatherapy and calming activities tailored to individual preferences.
  • Recognized signs of impending death, providing timely communication with both the hospice team and the patient''s family to prepare for final moments together.
  • Administered medications as prescribed, ensuring proper pain management and symptom control.
  • Enhanced patient comfort by providing compassionate end-of-life care and support.
  • Improved quality of life for terminally ill patients by performing routine personal care tasks, such as bathing, grooming, and feeding.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Education

Associate of Applied Science - Pediatric Nursing

Southwest Tennessee Community College
Memphis, TN

High School Diploma -

Cordova High School
1800 Berryhill
05-2005

Skills

  • Patient care
  • Vital signs
  • Reliability and punctuality
  • Physical comfort
  • Compassionate care
  • Symptom control
  • Professional boundaries
  • Bedside manner
  • Medical documentation
  • Emotional support
  • End-of-life care
  • Meal preparation
  • Feeding assistance
  • Confidentiality adherence
  • Family support
  • Self-care awareness
  • Care plan development
  • Mobility assistance
  • Hygiene maintenance
  • Healthcare coordination
  • Personal care assistance
  • Vital signs monitoring
  • Medication administration
  • Infectious disease protocols
  • Terminally ill patient care
  • Policies and guidelines
  • Care records oversight
  • Toileting assistance
  • Bed transfers
  • Assessment of vital signs

Accomplishments

  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] through effectively helping with [Task].
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • First Aid Certification - American Red Cross or American Heart Association.
  • OSHA Certified
  • Certified Data Professional (CDP)
  • [State] Driver's License
  • Autodesk Certified Professional (ACP)
  • First Aid Certification
  • CPR/AED Certification

Languages

English
Full Professional

Timeline

Store Manager

Citygear
04.2019 - 09.2024

Hospice Caregiver

Trusty Homehealth
08.2018 - Current

Hospice Caregiver

Visiting Angels Home Health Care
03.2009 - 10.2020

Associate of Applied Science - Pediatric Nursing

Southwest Tennessee Community College

High School Diploma -

Cordova High School

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Damillia Williams