Damilola Adesan
Grand Prairie,TX
Summary
Versatile human resources specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with several years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Services Coordinator
PDS Tech, Inc
11.2022 - Current
- Streamlined client service processes to enhance operational efficiency and swiftly resolve client-related issues.
- Developed strategies for improving customer experience by utilizing new technologies or processes.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Developed new client service protocols, resulting in a 20% increase in team efficiency, and enhanced client retention by 25% through focused relationship management strategies.
- Ensured that all customer service standards were met at all times.
- Maintained a database of current clients' contact information.
HR Compliance Administrator
PDS Tech, Inc
11.2018 - 10.2022
- Administered pre-hire clearance processes, including drug tests and background checks, to maintain compliance with employment regulations.
- Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Collaborated with the legal and compliance departments to refine training programs and ensure alignment with organizational policies.
- Streamlined communication between staff and management on compliance issues, ensuring effective resolution of grievances, and adherence to company procedures.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Established and generated various reports to verify HR compliance.
Human Resources Manager
SkyPower Energy Corp
08.2019 - 06.2021
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Onboarded new employees in time reporting and payroll systems.
- Developed, implemented and monitored HR programs such as recruitment, onboarding, training, compensation and benefits.
- Oversaw overall talent acquisition and interview, selection and termination processes in terms of project-related labor and budget needs.
- Processed payroll information, including salary, deductions, bonuses, and vacation time for over 80 employees.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
HR and Admin Coordinator
Larry Limo Services
09.2013 - 10.2018
- Streamlined administrative systems, enhanced training, compensation, and benefits policies, and introduced a comprehensive new-employee orientation program.
- Recruited, interviewed and selected employees to fill vacant roles.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Implemented an automated time and attendance system that improved operational processes and efficiency by 33%.
- Developed and presented monthly executive summaries and financial performance analyses, facilitating insights into budget variances, and contributing to a significant improvement in profit margins from 28% to 72%.
Capital HR Administrator
Action Against Hunger
02.2012 - 07.2013
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Administered comprehensive HR tasks encompassing recruitment, training, benefits administration, disciplinary processes, and record-keeping, enhancing organizational efficiency.
- Revamped the annual employee evaluation system to improve alignment with job responsibilities, facilitate fair compensation, and standardize job descriptions for clarity and consistency.
- Developed and executed logistics administrative policies to optimize supply chain operations, ensuring robust support for Water, Sanitation, and Hygiene (WASH) initiatives.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Leveraged internal HR databases to organize and maintain personnel records, enter employee data, and update previous data.
- Processed payroll accurately and on time, including calculating deductions and taxes.
HR, Admin & Finance Officer
Action Against Hunger
02.2011 - 01.2012
- Adapted organizational policies and procedures to align with Nigerian legal requirements, establishing operational systems for logistics, human resources, and administration, while managing government relations for licensing and immigration processes.
- Ensured financial integrity by overseeing program expenditure, enforcing compliance with donor protocols, maintaining accounting records, and delivering timely financial reports.
- Coordinated preparation of external audit materials and external financial reporting.
- Worked with senior management to define standards, policies, procedures and organizational enhancements to meet company goals for finance.
- Managed accounts receivable and payable processes while ensuring accurate recording of transactions in the general ledger system.
- Utilized various software and tools to streamline processes and optimize performance.
- Performed budgeting, forecasting, and variance analysis on a monthly basis.
- Managed relationships with tax authorities, bankers and auditors.
- Reconciled bank accounts on a regular basis to ensure accuracy of records.
HR and Administrative Manager
Circuit Atlantic Ltd
01.2010 - 12.2010
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
- Monitored office supplies to replenish needed inventory before depletion.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered comprehensive training to maintain compliance requirements.
HR and Administrative Officer
Pelcom Systems Ltd
04.2008 - 12.2009
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Planned staff and training meetings and scheduled conference rooms.
- Monitored office services mailbox for business support needs and requests.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Developed and implemented administrative procedures to improve operational efficiency.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Maintained updated knowledge through continuing education and advanced training.
Education
PG Certificate - Human Resource Management
University of Wolverhampton
Bachelor of Arts - English
University of Ilorin
Skills
- Human resource management
- Payroll administration
- HR recordkeeping
- Employee onboarding and offboarding
- Personnel file management
- Diversity and inclusion
- Employee relations
- Risk management
- HR analytics
- Data analysis
- Project planning and development
- Staff training and mentoring
- Contract negotiations
- Event planning
- Verbal and written communication
- Budget administration
- Travel coordination
- Office administration
- Account reconciliation
- Expense reporting
Certification
- CSM - Certified Scrum Master
- Advanced Certificate in Int'l Development & Social Change (DPMI)
Timeline
Client Services Coordinator
PDS Tech, Inc
11.2022 - Current
Human Resources Manager
SkyPower Energy Corp
08.2019 - 06.2021
HR Compliance Administrator
PDS Tech, Inc
11.2018 - 10.2022
HR and Admin Coordinator
Larry Limo Services
09.2013 - 10.2018
Capital HR Administrator
Action Against Hunger
02.2012 - 07.2013
HR, Admin & Finance Officer
Action Against Hunger
02.2011 - 01.2012
HR and Administrative Manager
Circuit Atlantic Ltd
01.2010 - 12.2010
HR and Administrative Officer
Pelcom Systems Ltd
04.2008 - 12.2009
PG Certificate - Human Resource Management
University of Wolverhampton
Bachelor of Arts - English
University of Ilorin
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