Damilola Akintola
Denton,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Call Center Representative
Elevance Health
03.2019 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Created and maintained detailed database to develop promotional sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Educated customers on company systems, form completion, and access to services.
- Boosted customer service satisfaction ratings through consistent quality control.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
Call Center Representative
Spectrum
06.2016 - 03.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Approved and terminated customer contracts upon request.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Attended telephone skills and program information training sessions to boost aptitude.
- Promptly responded to inquiries and requests from prospective customers.
- Developed and updated databases to handle customer data.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Associate of Science -
El Centro College
Dallas, TXSkills
- Complaint Resolution
- Account Updating
- Payment Processing
- Customer Support
- Communicating With Clients
- Training Experience
- Problem-Solving Skills
- Account Management
- Delivery Tracking
- outbound calls
- Inbound Phone Call Management
- Insurance Verification
- Drug Inventory Control
Certification
- Certified Pharmacy Technician
Languages
English
Native or Bilingual
Yoruba
Native or Bilingual
Timeline
Pharmacy Call Center Representative
Elevance Health
03.2019 - Current
Call Center Representative
Spectrum
06.2016 - 03.2019
Associate of Science -
El Centro College