Hi, I’m
Damilola Jayeoba
Carrollton,GA
Summary
Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
1
Certification
Work History
Amiable LLC
Customer Service Representative
01.2019 - Current
Job overview
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Broadview Engineering
Administrative Assistant
09.2013 - 03.2017
Job overview
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Scheduled office meetings and client appointments for staff teams.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Guaranty Trust Bank
Customer Service Representative
01.2012 - 06.2013
Job overview
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Updated account information to maintain customer records.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
Education
University of Lagos Lagos, Nigeria
Bachelor of Arts from English Education
10.2011
Skills
- Strong documentation skills, with the ability to summarize findings effectively
- Excellent organizational, communication and project management skills
- Excellent Analytic skills to review large customer data and make right decision at the right time
- Strong computer skills including tools like Microsoft office (Excel, Word, Powerpoint)
- Strong research skills, including online search tools, tenacity and ingenuity in the pursuit of reliable source and information for suspicious activities investigation
Certification
AML Quality Assurance in Managing ML/TF Risk Certificate
Timeline
Customer Service Representative
Amiable LLC
01.2019 - Current
Administrative Assistant
Broadview Engineering
09.2013 - 03.2017
Customer Service Representative
Guaranty Trust Bank
01.2012 - 06.2013
University of Lagos
Bachelor of Arts from English Education
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