Damilola Lawal Bankole

I fulfilled end user's targeted requests and explained technology-related details which included using:

Office 365 - Virtual Machines (working both on-premises and in the cloud, as well as hybrid environment) - Active Directory - PowerShell (manage tasks from the command line for Performance Monitoring, Testing, and Debugging) - and using tools like Fiddler, SaRA, and MXToolbox for performance issues and troubleshooting logs.

• Responded to support requests from end users and patiently walked individuals through basic Microsoft related troubleshooting issues.
• Applied advance technical knowledge relevant to the solution using Microsoft technical documentation by working closely via phone, email, live chat.
• Analyzed issues to identify troubleshooting methods needed for quick remediation and suggested modifications to reduce lag time and improve overall speed.
• Using test scripts, personal expertise and probing questions. I managed Critical Cases and broke down and evaluated user problems.
• Collaborated with domain experts (SMEs) and escalation manager when additional support is needed and followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Maintained personal repository of technical knowledge and explained technical information in clear terms to increase support quality and expedite ticket fulfillment.

• Provided guidance and support to ensure safety of individuals served.
• Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
• Accompanied individuals on outings to promote independence and integration into the community.
• Enhanced patient wellbeing by supporting participation in recreational activities and assisted individuals in development of social skills to become integrated in community.
• Documented current patient information to update vital signs, behaviors, and eating habits.
• Leveraged database management system to track and report service hours, details of activities and progress on goals.
• Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.

• Provided help desk support e.g Microsoft PowerPoint etc by responding to user training requests and training questions.
• Conducted specialized training sessions on tools like Windows Memory Diagnostics, Microsoft Management Console, Event Viewer and Software Programs etc.
• Suggested and offered specific training programs to help individuals maintain/improve job skills.
• Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
• Provided appropriate permissions to users for accessing files and databases.

• Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
• Troubleshoot malfunctions and diagnosed issues for equipment and components.
• Utilized knowledge of applications and systems functionality to assist employees with technical needs.
• Monitored database system to prepare and deliver customer orders on time.
• Monitored stocking areas to adjust volumes and storage requirements driven by production activity.

• Updated indexes and file data for legal and official documents while maintaining security standards.
• Administered document access and revision rights to personnel to maintain documentation integrity.
• Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
• Monitored activities to assess compliance with records policies and document management regulations.
• Destroyed obsolete and outdated records using company-mandated procedures.
• Maintained files and retrieved information from computer and manual filing systems.

• Logged, processed and followed up on merchandise authorization shipments in databases.
• Diminished project lags by securing logistics, equipment and supplies to meet just-in-time demand.
• Coordinated import and export operations, adhering to tight schedules and deadlines.
• Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
• Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
• Strengthened integrity, developing organization systems for records, reports and agendas.