Damilola Mafe
Summary
Dynamic multidisciplinary Information Technology professional with 3+ years of providing support to customers in an MSP environment and currently at a Datacenter. I am an IT professional looking to utilize skills learned over the years to assist and improve IT industries.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Operations Center Analyst 2
Atomic Data
01.2021 - Current
- Directed resources personally and provided minute-to-minute guidance and support for issues that span from troubleshooting to client and vendor escorts of the data center
- Worked closely with the SOC team to help clients provide Confidentiality, Integration and Availability of their data using applications like Crowdstrike, LogRhythm, and Bitdefender
- Assisted multiple clients in support and troubleshooting their Meraki environment
- Logged on to network devices such as Cisco and Juniper devices to determine the cause of downtime and the timeframe that downtimes occurred in the network environment
- Worked with multiple departments to efficiently resolve issues when enterprise issues like the loss of Internet and third-party applications experienced unexpected outages
- Supported end-users, and provided customer service that aided in customer retention - used applications like Kaseya, Autotask, Splunk, Zenoss, and SolarWinds for effective support
- Interfaced with service providers of different varieties like ISPs and vendors to escalate and resolve issues with customer equipment and application by SLAs
- Provided hands-on implementation of devices, layer 1 troubleshooting, and construction
- Communicated with clients' support teams and directors using email tools and calling teams
- Administration of data center colocation space and visitors.
- Created detailed documentation on configuration changes implemented within the NOC environment.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Developed scripts to automate routine tasks.
- Installed patches and upgrades on software applications to ensure optimal performance levels.
- Configured routers, switches, firewalls, VPNs and other networking devices.
- Evaluated system logs to identify potential problems or anomalies in the network environment.
- Implemented best practices for secure access control policies.
- Maintained updated knowledge through continuing education and advanced training.
- Provided technical assistance in the installation of hardware and software components.
- Responded to customer requests and inquiries related to network operations center services.
- Analyzed network traffic using packet capture tools such as Wireshark and tcpdump.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Assistant Manager of Operations
Janitorial Partners Inc.
01.2017 - Current
- Effectively working with clients/customers to get jobs completed in a timely manner
- Scheduling and payroll for employees
- Communication for special projects.
- Reviewed employee performance regularly providing feedback to help them reach full potential.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Assisted in problem solving when issues arose during production or delivery cycles.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured that quality control standards were met by monitoring performance against established goals.
Network Operations Center Analyst 1
Atomic Data®
02.2020 - 01.2021
- Provided timely response to ticket problems, incidents & service requests
- Utilized client's specific document management storage containing procedure, network, circuits, and locations (i.e., Netbox, SharePoint)
- Managed workflows by troubleshooting, providing resolution on network devices, Linux, and Windows servers
- Established security and stability by company & SOC 3 guidelines
- Supported end-user/device, addressed various issues and requests from the following applications and hardware (i.e., AD account, email, telephony, computer hardware, printer, mobile, network connectivity, software, etc.)
- Worked closely with the SOC team to help clients provide Confidentiality, Integration, and Availability of their data using applications like Crowdstrike
- Performed monthly maintenance and audit of client devices.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Evaluated system logs to identify potential problems or anomalies in the network environment.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Assisted with the development of new processes and procedures related to the NOC environment.
- Implemented best practices for secure access control policies.
Education
Summit Academy OIC
Skills
- Ability to work effectively with clients over the phone and take direction from the operations staff to assist in problem remediation
- Experience working on network projects in a multi-client environment working with vendors
- Excellent written and verbal communication skills
- Assisted multiple clients to support their Meraki environment and logging to cisco and juniper devices for troubleshooting purposes
- Knowledge of WAN, LAN, WLAN, and VLAN concepts
- Knowledge of the TCP/IP and OSI stack
- Understanding and utilizing switching and routing protocols like; STP, BGP, OSPF, EIGRP
- Understanding Cisco & VMware, Meraki
- Experience/training on customer relations, project planning, database understanding, and helpdesk ticketing systems (Autotask, ServiceNow, Zendesk)
- Knowledge of monitoring applications (Zenoss, Corero, Grafana, kaseya, Opsview)
- Understand how to run patching for outdated Linux servers and provide Linux administration
- Ability to develop documentation and assist with process definitions
- Strong skills in problem-solving, problem logging, documentation, escalation, and follow-up
- Strong oral and written communications skills; strong organization skills
- Willingness to work on call on rotation 2 out of 10 weeks (1-week primary / 1-week back-up)
- Software Installation
- Software Deployment
- Installing switches and managing configuration
Certification
- LogRhythm Security Analyst - LRSA Certification
Timeline
Network Operations Center Analyst 2
Atomic Data
01.2021 - Current
Network Operations Center Analyst 1
Atomic Data®
02.2020 - 01.2021
Assistant Manager of Operations
Janitorial Partners Inc.
01.2017 - Current
Summit Academy OIC
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