Damilola Obajobi
Cypress,TX
Summary
Results-driven Customer Success and Operations Professional with 7+ years of experience supporting customers, managing accounts, and leading teams within logistics, fulfillment, and transportation environments. Proven ability to build strong customer relationships, resolve complex issues, and drive customer retention through proactive engagement and service excellence. Experienced in managing high-volume account portfolios, monitoring performance metrics, identifying growth opportunities, and collaborating with cross-functional teams to deliver effective supply chain solutions. Skilled in customer success management, account growth, territory support, team leadership, and data-driven decision-making. Recognized for improving customer satisfaction, increasing operational efficiency, and consistently delivering exceptional customer experiences in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Supervisor
Ups
Houston, TX
11.2024 - Current
- Manage a large portfolio of customer accounts, ensuring consistent engagement and high customer satisfaction.
- Serve as the primary point of contact for customers, addressing inquiries and resolving concerns promptly.
- Monitor customer health metrics and proactively identify risks that could lead to customer churn.
- Conduct virtual customer reviews to assess performance, discuss opportunities, and strengthen relationships.
- Collaborate with sales, operations, and support teams to deliver customized logistics and supply chain solutions.
- Identify upsell and cross-sell opportunities, contributing to revenue growth and increased customer value.
- Utilize CRM dashboards and reporting tools to track account performance and customer engagement.
- Document retention activities, customer feedback, and growth opportunities within CRM systems.
- Improved customer retention rates through proactive account management and issue resolution strategies.
Team Lead
FedEx
Houston, Texas
11.2022 - 10.2024
- Lead and support a team of customer service representatives and operations staff, ensuring high levels of customer satisfaction and service excellence.
- Serve as the primary escalation point for customer concerns, resolving issues efficiently while maintaining strong customer relationships.
- Manage a high-volume portfolio of customer accounts, ensuring timely communication and consistent service delivery.
- Monitor team performance metrics, customer feedback, and operational KPIs to identify improvement opportunities and drive results.
- Collaborate with sales, operations, and logistics teams to provide seamless shipping and supply chain solutions for customers.
- Conduct regular coaching sessions, performance reviews, and training initiatives to improve employee productivity and engagement.
Fulfillment Center Associate
Amazon
Houston, TX
01.2021 - 10.2022
- Processed customer orders by accurately picking, packing, and shipping products in a fast-paced fulfillment center environment.
- Maintained productivity and quality standards while handling high volumes of inventory and customer orders.
- Operated warehouse equipment and utilized inventory management systems to track merchandise and order fulfillment activities.
- Conducted inventory counts and quality inspections to ensure order accuracy and customer satisfaction.
- Collaborated with team members and supervisors to meet daily production goals and operational targets.
- Followed safety procedures and company policies to maintain a safe and efficient work environment.
- Assisted in receiving, sorting, and stocking incoming inventory within designated warehouse locations.
- Identified and reported inventory discrepancies, damaged products, and process improvement opportunities.
Sortation Center Associate
Amazon
Houston, TX
02.2018 - 12.2021
- Sorted customer packages by destination, route, and delivery priority to ensure timely shipment processing.
- Scanned, labeled, and tracked packages using handheld RF scanners and warehouse management systems.
- Monitored package flow to quickly identify and resolve sorting discrepancies and delivery exceptions, ensuring smooth operations.
- Loaded and unloaded trucks while maintaining productivity, accuracy, and safety standards.
- Organized packages on pallets, carts, and conveyor systems for efficient transportation and delivery operations.
- Performed quality checks to ensure package accuracy and proper handling procedures.
- Supported continuous improvement initiatives aimed at increasing efficiency and minimizing processing errors.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH02-2025
Associate of Science - Science
Houston Community College
Houston, TX07-2023
Skills
- Customer Success Management
- Account Management
- Customer Relationship Management (CRM)
- Customer Retention & Churn Prevention
- Issue Resolution & Escalation Management
- Cross-Selling & Upselling
- Team Leadership & Cross-Functional Collaboration
- Data Analysis & Dashboard Reporting
- Territory Management
- Supply Chain & Logistics Operations
Timeline
Supervisor
Ups
11.2024 - Current
Team Lead
FedEx
11.2022 - 10.2024
Fulfillment Center Associate
Amazon
01.2021 - 10.2022
Sortation Center Associate
Amazon
02.2018 - 12.2021
Bachelor of Science - Information Technology
Southern New Hampshire University
Associate of Science - Science
Houston Community College