Damilola Osineye
Brownsburg,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Client Support Specialist
Inotiv
06.2023 - 03.2024
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
- Kept stakeholders up to date on details and information regarding clients.
- Assisted in creation of internal resources such as FAQs, knowledge base articles, and training materials to improve overall team efficiency when addressing common client concerns.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.
Healthcare Customer Service Representative
(TeleTech) - HealthCare Solutions
06.2022 - 04.2023
- Improved healthcare access and affordability by supporting reforms in healthcare sector.
- Reduced healthcare costs for clients by analyzing and optimizing their healthcare plans.
- Coordinated appointments with healthcare providers when necessary.
- Educated patients on insurance and healthcare plans.
- Facilitated smooth transitions between healthcare settings by effectively coordinating with other healthcare professionals, including physicians, therapists, and social workers.
Customer Service Representative
Costco
10.2020 - 03.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Customer Returns Associate
Amazon
09.2019 - 09.2020
- Collaborated with sales team to address recurring issues in product quality or customer dissatisfaction.
- Determined return stock for account credit or non-credit.
- Maintained thorough understanding of company policies and industry regulations in order to provide accurate guidance and support during returns process.
- Worked closely with shipping department to facilitate prompt product exchanges for customers.
- Maintained company processing standards across 5 product lines.
Onsite Customer Associate
UAC Foods
02.2011 - 09.2020
- Assisted in maintaining store cleanliness, contributing to pleasant shopping environment.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
- Implemented department asset protection procedures that identified and minimized profit loss by 20%.
Education
Bachelor of Science - Food Sciences And Technology
The Federal Polytechnic
Ado Ekiti, Nigeria10.2010
Skills
- Teamwork and Collaboration
- Excellent customer service
- Time Management
- Problem-Solving
- Multitasking Abilities
- Computer Skills
- Detailed oriented with good organizational skills
Timeline
Client Support Specialist
Inotiv
06.2023 - 03.2024
Healthcare Customer Service Representative
(TeleTech) - HealthCare Solutions
06.2022 - 04.2023
Customer Service Representative
Costco
10.2020 - 03.2022
Customer Returns Associate
Amazon
09.2019 - 09.2020
Onsite Customer Associate
UAC Foods
02.2011 - 09.2020
Bachelor of Science - Food Sciences And Technology
The Federal Polytechnic