DAMILOLA M. OKITIKAN
Terre Haute,IN
Summary
Versatile professional with extensive experience in custodial maintenance and behavioral health, recognized for exceptional problem-solving and communication skills. Demonstrated ability to manage facility cleanliness and provide compassionate care in mental health settings. Seeking a position that leverages expertise in safety management and customer service.
Overview
11
11
years of professional experience
Work History
Custodial Maintenance Technician
Vigo School Corporation
Terre Haute, IN
09.2023 - Current
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Moved equipment and furniture to thoroughly clean space.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Monitored safety hazards in the facility and reported any issues to management immediately.
- Provided assistance with snow removal from sidewalks and driveways during winter months.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Notified building managers about needed repairs to maintain public safety.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Maintained restroom facilities in a clean and sanitary condition.
Behavior Health Technician
Gibault Children's Services
Terre Haute, IN
01.2023 - 06.2023
- Provided crisis intervention services as needed during times of distress or agitation.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Assisted in developing strategies for improving communication between family members.
- Implemented therapeutic interventions designed to reduce symptoms associated with mental illness.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Administered oral medications following physician's prescriptions and instructions.
- Engaged in community outreach initiatives aimed at raising awareness about mental health issues.
- Conducted individual counseling sessions to help clients manage their emotions better.
- Educated clients on healthy lifestyle habits, including proper nutrition and exercise regimes.
- Documented patient interactions in compliance with HIPAA requirements.
- Participated in clinical case reviews and other meetings related to client care planning.
- Supported patients in developing life skills and independence through targeted interventions.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
Behavior Health Technician
Anabranch Flood
Terre Haute, IN
10.2020 - 11.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated equipment and machinery according to safety guidelines.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Monitored clients' physical and emotional wellbeing.
- Encouraged positive self-esteem among clients by providing feedback and recognition for accomplishments.
- Helped arrange appointments with psychiatrists, therapists, or other healthcare providers.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Provided direct care and support to individuals with mental health issues in a residential setting.
- Assisted patients improve social relationships and engagement.
- Participated in professional development workshops to stay current with mental health practices.
- Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.
- Provided excellent service to patients through personable communication.
- Maintained client and employee areas in good working order and with adequate supplies.
- Issued medications from clinic dispensary and kept records using specified procedures.
- Assessed safety risks in the environment and took appropriate actions when necessary.
- Tracked and replenished inventory of therapeutic supplies and materials.
- Documented behavioral incidents to keep accurate records.
- Aided patients in performing activities of daily living.
- Tracked client movement on and off unit by documenting times and destinations.
CNA
Rescare Homecare
Terre Haute, IN
10.2019 - 11.2020
- Assisted residents with bathing and dressing to promote personal hygiene.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Customer Service Lead
Walmart
Terre Haute, IN
02.2019 - 12.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained updated knowledge through continuing education and advanced training.
- Operated a variety of machinery and tools safely and efficiently.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered inbound calls, chats and emails to facilitate customer service.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Analyzed customer data to provide insights on trends, preferences and needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Updated databases with new and modified customer data.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Excelled in exceeding daily credit card application goals.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
- Oversaw warranty counseling process to manage expense controls.
Trailer Builder
Great Dane
Terre Haute, IN
02.2018 - 02.2019
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Loaded finished trailers onto trucks for delivery to customers or dealerships.
Roofing Assistant
Great Dane
Brazil, IN
06.2017 - 01.2018
- Inspected existing roof systems for damage or needed repairs.
- Communicated regularly with supervisors regarding progress of jobs.
- Ensured that all safety protocols were followed while working on roofs.
- Overlapped successive layers of roofing material, determining distance of overlap using chalk line, gauge on shingling hatchet and lines on shingles.
- Trained and oversaw individuals in roofing system installations.
- Participated in all phases and types of commercial roofing.
- Checked inventory levels regularly to ensure adequate supplies were available.
- Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials.
Risk Assessment
Alibaba Group
Marietta, GA
08.2016 - 04.2017
- Identified potential risks associated with projects or implementations through risk assessment exercises.
- Assisted in developing risk assessment processes for new applications or technologies.
- Performed risk assessment activities for computer systems.
- Conducted risk assessment analysis to identify potential risks associated with projects.
- Developed and implemented risk assessment policies, procedures, and processes.
- Implemented monitoring systems for compliance risk assessment.
- Provided advice on credit management and risk assessment matters.
- Created risk assessment tools to identify, analyze and evaluate potential risks.
Bank Teller
GT Bank
Ikeja, Lagos, NG
04.2014 - 05.2016
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Opened new checking, savings and lines of credit for customer accounts.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Provided assistance to other tellers during peak business hours as needed.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Verified amounts and integrity of every check or funds transfer.
Education
Associate of Science - Business Analytics
Meritek
Lawrenceville, NJ01-2025
Bachelor of Science - Mathematics
University of Benin
Benin City, NG02-2009
Skills
- Data analysis
- Statistical modeling
- Business intelligence
- Project management
- Risk assessment
- Customer service
- Problem solving
- Waste and recycling management
- Work independently
- Excellent communication
- Floor polishing
- Professionalism
- Maintain equipment
Accomplishments
- With a diverse background spanning various industries, I've cultivated a versatile skill set and a knack for adapting to different environments. My experience includes roles in governance, risk, and compliance (GRC), where I ensured organizational adherence to regulations and implemented effective risk management strategies. As a customer service representative, I honed my communication and problem-solving abilities, ensuring positive interactions with customers. Additionally, my background in accounting equipped me with proficiency in financial analysis and budget management. I've also served as a certified nursing assistant (CNA) and behavioral health technician (BHT), providing compassionate care and support to individuals facing mental health challenges. Moreover, I have practical experience in maintenance, where I've demonstrated attention to detail and a proactive approach to ensuring facility functionality and safety. Overall, my diverse experience reflects adaptability, strong interpersonal skills, and a commitment to excellence in every role I undertake.
Timeline
Custodial Maintenance Technician
Vigo School Corporation
09.2023 - Current
Behavior Health Technician
Gibault Children's Services
01.2023 - 06.2023
Behavior Health Technician
Anabranch Flood
10.2020 - 11.2022
CNA
Rescare Homecare
10.2019 - 11.2020
Customer Service Lead
Walmart
02.2019 - 12.2019
Trailer Builder
Great Dane
02.2018 - 02.2019
Roofing Assistant
Great Dane
06.2017 - 01.2018
Risk Assessment
Alibaba Group
08.2016 - 04.2017
Bank Teller
GT Bank
04.2014 - 05.2016
Associate of Science - Business Analytics
Meritek
Bachelor of Science - Mathematics
University of Benin
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