Damina Bonneau
Norcross,GA
Summary
A highly motivated Manager with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Field Manager
Dsi Security
Norcross, GA
11.2021 - Current
- Planned and coordinated field operations, including scheduling of 75 personnel, equipment, materials, and services.
- Coordinated with contractors and vendors for timely delivery of supplies and materials needed for projects.
- Assigned crew members to specific job assignments, carefully matched job complexity with installation crew members' skills and experience, and followed up to verify the right fit.
- Inspected job sites to ensure compliance with safety regulations, quality standards, and customer requirements.
- Managed 25 field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
- Prepared assignments and schedules for field teams, equipped teams with materials and tools required, and managed client relations by acting as liaison between client, team, and vendors.
- Resolved conflicts between workers or other stakeholders related to the project.
- Addressed customer inquiries regarding product specifications, pricing, availability and delivery times.
Account Manager
Allied Universal Security Services
Atlanta, GA
04.2019 - 11.2021
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Kept accurate records of inventory and account notes, documenting any contract updates and renewals.
- Motivated and worked with onboarding team members to successfully integrate new employees into the organization.
- Created comprehensive reports on account performance and presented them to senior management.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Solicited feedback from customers on their experience with products or services.
- Recruited, hired, and trained new hires to optimize profitability.
- Recognized security risks to properly handle situations.
Security Site Supervisor
Around The Clock Security Agency
Atlanta, GA
12.2014 - 04.2017
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Set team schedules with a clear understanding of coverage requirements, individual availability, and unique knowledge of each officer.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Enforced safety regulations and ensured that employees followed all rules and regulations related to security matters.
- Lead in weekly meetings with the management team to discuss any security concerns or updates.
- Responded promptly to customer inquiries or complaints regarding security issues.
- Developed detailed reports on incidents and submitted them to management for review.
- Reviewed incident logs regularly, identifying any patterns or trends that may require further investigation or action.
- Resolved conflicts between staff members in a timely manner while adhering to company policy.
Senior Security Supervisor
Allied Barton Security Services, Duke Energy Center
Sacramento, CA
11.2011 - 12.2013
- Conducted security briefings and training on safety protocols for staff.
- Analyzed data from various sources to assess risks posed by external factors such as weather conditions or criminal activities.
- Updated databases containing information about personnel and visitors entering the premises.
- Patrolled assigned areas to identify potential threats or hazards.
- Developed and implemented security policies, procedures, and emergency response plans.
- Coordinated with local law enforcement agencies to ensure the safety of personnel, property, and assets.
- Compiled detailed reports summarizing daily activities and identifying areas requiring attention.
- Monitored CCTV surveillance systems to detect any suspicious activity.
- Provided security team leadership and contributed to on-call duties.
- Led and directed investigations of accidents, thefts, and property loss on-premises.
- Communicated and enforced compliance with state and local laws while emphasizing company professionalism and safety standards.
Security Officer
Allied Barton Security Services,
Sacramento, CA
03.2009 - 11.2011
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items on the premises.
- Maintained accurate logs of all security-related activities.
- Greeted staff, guests, vendors, and contractors upon arrival at the facility entrance.
- Followed established security and safety procedures and posted orders to enforce company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Completed incident reports to record security or loss prevention incidents.
- Investigated any suspicious persons or vehicles on the premises and contacted appropriate authorities if necessary.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Education
GED -
Winterstein Adult School
Sacramento09-1992
Skills
- Crew Management
- Project Coordination
- Maintenance Planning
- Environmental Compliance
- Inventory Management
Timeline
Field Manager
Dsi Security
11.2021 - Current
Account Manager
Allied Universal Security Services
04.2019 - 11.2021
Security Site Supervisor
Around The Clock Security Agency
12.2014 - 04.2017
Senior Security Supervisor
Allied Barton Security Services, Duke Energy Center
11.2011 - 12.2013
Security Officer
Allied Barton Security Services,
03.2009 - 11.2011
GED -
Winterstein Adult School