Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Damina Johnson

Houston,Texas

Summary

Dynamic and compassionate healthcare professional with extensive experience at The Harris Center For Mental Health And IDD. Proven ability in patient scheduling and effective communication, consistently enhancing patient relations and safety. Recognized for implementing de-escalation techniques, fostering trust, and achieving high patient satisfaction through dedicated care and support.

Dynamic individual with hands-on experience in Psychiatric Technician / Mental Health Technician and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Clinical Scheduler

The Harris Center For Mental Health And IDD
04.2016 - Current
  • Remained up-to-date on industry best practices regarding clinical scheduling operations in order to provide top-quality service.
  • Followed up with patients to reschedule missed appointments.
  • Contributed to the clinic''s overall success by consistently meeting or exceeding performance metrics related to scheduling accuracy and efficiency.
  • Developed strong relationships with patients and their families, fostering an atmosphere of trust and open communication.
  • Optimized clinic workflow by proactively identifying potential scheduling conflicts or issues.

Patient Safety Sitter

St. Joseph's Hospital and Medical Center
04.2017 - 09.2023
  • Contributed to a positive patient experience through compassionate care and active listening during interactions with patients and their families.
  • Participated in interdisciplinary meetings to discuss patient progress, care plan updates, and discharge planning strategies.
  • Collaborated with healthcare team members to ensure optimal care delivery, addressing any concerns or issues promptly.
  • Recognized signs of medical emergencies or changes in patient condition, immediately notifying appropriate healthcare professionals for intervention as needed.
  • Reduced instances of self-harm by closely observing at-risk patients and intervening when necessary to prevent injury.
  • Assisted in preventing falls and injuries by promptly responding to patient needs and requests for assistance.
  • Ensured compliance with hospital policies and procedures related to infection control, environmental safety, and confidentiality requirements.

ABA Technician

The Harris Center For Mental Health And IDD
10.2013 - 04.2016
  • Coached family members and caregivers on client support to facilitate active involvement and carry-over in both home and community settings.
  • Maintained thorough documentation of client progress, session notes, and treatment plan updates for review by supervisory staff members.
  • Implemented creative methods for teaching social skills, including role-play scenarios, video modeling, and group activities.
  • Collaborated with multi-disciplinary teams for comprehensive treatment planning and implementation.

Psychiatric Technician

St. Joseph Hospital
04.2009 - 10.2013
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Enhanced patient safety by consistently monitoring and reporting on their mental health status.
  • Encouraged patient independence by teaching self-care and life skills.

Psychiatric Technician

The Harris Center For Mental Health And IDD
07.2000 - 04.2009
  • Charted on each patient daily.
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
  • Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
  • Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
  • Reduced incidents of aggressive behavior by implementing de-escalation techniques.
  • Enhanced therapeutic environment, maintaining clean and safe living space for patients.
  • Facilitated group therapy sessions, promoting supportive community environment for recovery.
  • Maintained patient records, documenting changes in patient condition.
  • Assessed patient progress and reported changes to supervising physician.

Education

Medical Assistant Certification - Medical Assistant

Ultrasound Diagnostic School of Imaging
Bellaire, TX
03-1997

Skills

  • HIPAA compliance
  • Patient confidentiality
  • Office administration
  • Patient scheduling
  • De-escalation techniques
  • Vital signs documentation
  • Behavior monitoring
  • Direct patient care
  • Mobility assistance
  • Patient relations
  • Adaptability and flexibility
  • Effective communication
  • Patient registration

Certification

CPR / First Aid

Handle with Care /

Timeline

Patient Safety Sitter

St. Joseph's Hospital and Medical Center
04.2017 - 09.2023

Clinical Scheduler

The Harris Center For Mental Health And IDD
04.2016 - Current

ABA Technician

The Harris Center For Mental Health And IDD
10.2013 - 04.2016

Psychiatric Technician

St. Joseph Hospital
04.2009 - 10.2013

Psychiatric Technician

The Harris Center For Mental Health And IDD
07.2000 - 04.2009

Medical Assistant Certification - Medical Assistant

Ultrasound Diagnostic School of Imaging

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