Daminga Wilson
White Bear Lake,MN
Summary
Experienced human services professional with 10+ years of experience. Skilled in client advocacy, cross-agency collaboration, navigating complex systems, resolving barriers and developing strong partnerships with service providers to enhance client outcomes.
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
12
12
years of professional experience
Work History
Human Services Representative Senior
Hennepin County
07.2014 - Current
- Provide tailored support to clients in mental and chemical health treatment programs, addressing complex needs and reducing barriers to care.
- Collaborate with mental and chemical health providers, substance abuse counselors and administration to ensure seamless service delivery.
- Regularly update and maintain the mental and chemical health team’s facility list to ensure accuracy and relevance.
- Serve as a resource for team members and partner agencies on mental health and chemical dependency cases.
- Advise clients via phone while navigating complex systems, ensuring access to necessary public assistance and services.
- Review client applications for personal criteria to determine client eligibility for food support, cash and medical assistance programs.
- Respond to client concerns, providing timely follow-ups during transitions or crises.
- Partner with internal and external agencies to secure essential services, resolving barriers and addressing unique client needs.
- Maintain accurate case records in state and county computer systems.
Personal Care Assistant
All Home Health
09.2018 - 08.2019
- Provided personalized care to clients, enhancing daily living activities and maintaining dignity.
- Assisted clients with mobility and personal hygiene, ensuring comfort and safety at all times.
- Developed individualized care plans in collaboration with healthcare professionals to meet specific client needs.
Education
Bachelor of Social Work -
Capella University
Minneapolis, MNcollege courses in human services
Minneapolis Community and Technical College
Minneapolis, MNcollege courses in psychology
Saint Paul College
Saint Paul, MNSkills
- Personal Care Attendant household tasks
- Customer Service & Communication
- Point-of-Sale (POS) Operation
- Time Management & Productivity
- Inventory Handling & Merchandising
- Safety & Loss Prevention Awareness
- Team Collaboration & Accountability
- Flexibility and Physical Stamina
Accomplishments
- Offer guidance and resources for clients to achieve recovery goals.
- Advocate for vulnerable populations
- Client advocacy and crisis management
- Streamlined benefits approvals for public assistance programs
- Conflict resolution and complaint management
- Effective communication and negotiation
- Optimize case management systems (MAXIS, MMIS, DHS-SIR, ECF, Outlook, SMI)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Care Assistant
All Home Health
09.2018 - 08.2019
Human Services Representative Senior
Hennepin County
07.2014 - Current
college courses in human services
Minneapolis Community and Technical College
college courses in psychology
Saint Paul College
Bachelor of Social Work -
Capella University