Content moderators are often tasked with monitoring user-generated content like comments, forum posts, and social media posts for offensive or inappropriate language or imagery. They might also be tasked with monitoring copyright infringement or plagiarism.
Overview
4
4
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Senior Analyst- T&V Moderation
HCL Technologies
Remote, Maharashtra
02.2022 - Current
Planned and implemented integrated lessons to meet national standards.
Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
Worked with internal stakeholders to improve flow of information or content in social media and digital community environments.
Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
Backed up or modified applications and related data to provide for disaster recovery.
Trained support staff in site implementation, updating and maintenance procedures.
Used Microsoft Word and other software tools to create documents and other communications.
DevOps/Process Developer- DevOps/Games Moderator
Genpact India private limited
Hyderabad, Telangana
01.2021 - 02.2022
Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
Entered data into computer tracking system and filed paperwork according to procedures.
Received and reviewed incoming documents and materials. The Developer Operations (DevOps) team ensures that the applications created by developers on Meta's technologies are trustworthy and of high quality. We work closely with the developer community as well as other teams within Meta, such as Partnerships, Policy, Legal, Marketing, and Engineering.
Administrators have complete access to an app. They can grant the app any permission while it is in Development mode, and all features are active for Admins while it is in Development, They can change all app settings, reset the app secret, remove the app, and view Credits and Insights.
Administrators can also assign and remove roles to people and change the permissions of others. Administrators of apps should only add other people as administrators if they are fully trusted and must have full control of the app.
Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
Process Associate- Community Operations
Genpact India Pvt. Limited
Hydrabad, Telangana
10.2018 - 12.2020
Conducted training and change management processes to improve operations.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Delivered user support to clients to train, educate and answer questions.
Designed, implemented and monitored web pages and sites for continuous improvement.
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd