Hi, I’m
Damini Roberson
Morgan City,LA
Summary
A bilingual, detail-oriented self-starter who possesses exceptional technical and interpersonal skills, and is a vital contributor to the overall excellence of any work environment. Stays calm under pressure.
Overview
2026
years of professional experience
Work History
St.Mary Parish School Board
Substitute Teacher, K-12
04.2024 - Current
Job overview
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Cricket Wireless
Sales Associate
7/1/21 - 7/1/22 (1 year)
Job overview
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Offered product and service consultations and employed upselling techniques.
Select Express Logistics
Remote Customer Experience Agent
02.2022 - 05.2023
Job overview
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
M.T.E.M
Administrative Assistant
07.2016 - 10.2019
Job overview
- Clerical work, filing papers, making appointments, managing workers
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
Amelia Bell Casino
Waitress
04.2011 - 03.2013
Job overview
- Created friendly atmosphere while serving customers in The Cajun Buffet restaurants
- Provided prompt service and ensured food and beverages were up to quality standards
- Established and maintained relationships with casino patrons as well as coworkers and management
- Consistently kept bar and work areas in compliance with local, state, and federal laws.
Prettybird
Production Assistant
07.2011 - 09.2011
Job overview
- Adapted quickly to the daily changes while working for this award-winning production company
- Organized travel and accommodations for crew and production executives
- Distributed schedules as well as scripts
- I worked closely with a team to deliver communications between director and production executives.
Camille Rose Naturals
Worker
02.2007 - 01.2011
Job overview
- Provided bi-lingual services to a natural care business including marketing the products
- Assisted in the production and packaging of natural care products
- Motivated and supported field workers completing work to increase work quality and team productivity.
Radio Shack
Sales Associate and Customer Service Rep
10.2006 - 12.2007
Job overview
- Provided optimal customer service while educating clients on current technology and accessories
- Received training for security, loss prevention, and safety.
- Educated customers on special pricing opportunities and company offerings.
Acadiana Personal Care
Receptionist and Administrative Assistant
06.2004 - 07.2005
Job overview
- Drafted meeting agendas, supplied advance materials, and executed follow-up for entire team
- Assisted in hiring process by screening resumes submitted to company and posting openings to job boards
- Lead training sessions for new hires, particularly in Microsoft Office
Education
University of Louisiana at LafayetteLafayette, La
Bachelor of Arts from Spanish, Latin American Studies
01.2010
Universidad Autonoma de GuadalajaraGuadalajara
01.2005
Skills
- Product Sales
- Sales expertise
- Listening skills
- Team player mentality
- Energetic self-starter
- Outgoing personality
- Time Management
- Verbal Communication
- Excellent People Skills
- Customer Service
- Multitasking Strengths
- Documentation and Recordkeeping
- Meeting Deadlines
- Teamwork and Collaboration
Timeline
Substitute Teacher, K-12
St.Mary Parish School Board
04.2024 - Current
Remote Customer Experience Agent
Select Express Logistics
02.2022 - 05.2023
Administrative Assistant
M.T.E.M
07.2016 - 10.2019
Production Assistant
Prettybird
07.2011 - 09.2011
Waitress
Amelia Bell Casino
04.2011 - 03.2013
Worker
Camille Rose Naturals
02.2007 - 01.2011
Sales Associate and Customer Service Rep
Radio Shack
10.2006 - 12.2007
Receptionist and Administrative Assistant
Acadiana Personal Care
06.2004 - 07.2005
University of Louisiana at Lafayette
Bachelor of Arts from Spanish, Latin American Studies
Universidad Autonoma de Guadalajara
Sales Associate
Cricket Wireless
7/1/21 - 7/1/22 (1 year)
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