Damion Davis
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. I will walk in ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Best Buy
02.2023 - 05.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Security Officer
GardaWorld Security
10.2021 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company non-licensed carts, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Call Center Representative
Charter Spectrum
06.2021 - 08.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Resident Assistant
Cottagewoodseniorcommunities
08.2020 - 10.2021
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Responded to room transfers, incident reports, and maintenance requests.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Fed residents during dinner and dessert. Included prepping and cooking food.
Front Desk Agent
Best Western Hotel
06.2018 - 03.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
General Education Courses
Greenwood High School
Greenwood, MS05.2018
Skills
- Packaging and Labeling
- Lifting and sorting
- Labeling and boxing
- Order Picking
- General security
- Security Guard License
- Incident Reporting
- CCTV Surveillance
- Customer Service
- Guest Services
- Cash Handling
- Problem-solving skills
- Credit and cash payments
- Customer Support
- Data Entry
- Strong Communication Skills
- Fast Typing Speed
- Numeric Data Entry
- Strong computer skills
- Time Management
- Supportive
- Team Player
- Activity Planning
- Resident support
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Multitasking
- Flexible and Adaptable
- Bathing Assistance
- Compassionate Caregiving
- Housekeeping tasks
- Dressing assistance
- Dementia Care
- Behavioral support
- Guest services assistance
Certification
ACT WORKKEYS NATIONAL CAREER READINESS CERTIFICATE – SILVER CERTIFICATE – JANUARY 31, 2018
Timeline
Warehouse Associate
Best Buy
02.2023 - 05.2024
Security Officer
GardaWorld Security
10.2021 - 11.2022
Call Center Representative
Charter Spectrum
06.2021 - 08.2022
Resident Assistant
Cottagewoodseniorcommunities
08.2020 - 10.2021
Front Desk Agent
Best Western Hotel
06.2018 - 03.2020
General Education Courses
Greenwood High School